topic Re: Keep Being Locked Out Of Account in Get Support

Keep Being Locked Out Of Account

MzAli16 — Wed, 05 Jan 2022 21:47:43 GMT

I Have Reset My Password 3 Times In The Last 2 Hours And It Still Keeps Locking Me Out Of My Self Serve Account

Re: Keep Being Locked Out Of Account

419mainstreet — Sat, 09 Jan 2021 22:38:02 GMT

I would try : clear browser history , go to incognito mode, disable ad blocking and try again to reset your password .

Re: Keep Being Locked Out Of Account

Anonymous — Sat, 09 Jan 2021 22:41:09 GMT

@MzAli16 wrote:
I Have Reset My Password 3 Times In The Last 2 Hours And It Still Keeps Locking Me Out Of My Self Serve Account

Depending on what you're needing to do...the 611 service can do a few things. But you'd need your 4 digit PIN to use a pre-registered payment or buy add-ons or toggle autopay

Re: Keep Being Locked Out Of Account

Dunkman — Sat, 09 Jan 2021 22:55:16 GMT

@MzAli16

If the password rest is not working, you will need to contact moderator to access your self service account

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the blue chat bubble icon on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437