topic Re: Data Connection? in Get Support

Data Connection?

Habb — Wed, 05 Jan 2022 21:46:21 GMT

Just bought a used iphone se (2016) from Public & seems I have a problem with my data.

E-mails sent on data arrive sometimes 12 hours later, texts sometimes not at all, & texts with pics don't go. Also, I am seeing small charges on my Visa most days from Public, even though I have a plan & auto-pay account with data voice/text/data & am always well below my limits. Charges on "My Profile" are spot on but it seems I am possibly being charged for data use directly to my Visa account. HELP!!!

Should VPN be connected (It is not)? Maybe another setting is wrong?

Re: Data Connection?

DDM69 — Fri, 08 Jan 2021 01:12:04 GMT

This is unusual. Hopefully someone in the community will have an answer for you shortly. If not, contact a moderator and submit a ticket. They are very helpful.

Welcome to Public Mobile! 😁

Re: Data Connection?

esjliv — Fri, 08 Jan 2021 01:17:50 GMT

@Habb ,

Public Mobile is a prepaid service. You only pay what you agree to pay - no overages.

What charges do you think you are getting extra on your credit card...? Does it say Public Mobile as the vendor?

EDIT-sorry, you actually had 2 issues...data problems.

Try one or more of the below:

*turn off your phone, leave off for at least 3 minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

maybe other solutions here: https://www.payetteforward.com/iphone-cellular-data-not-working-heres-the-real-fix/

Re: Data Connection?

Habb — Fri, 08 Jan 2021 01:31:48 GMT

Jan 7, 2021

PUBLIC MOBILE 8554782542, BC
45********6

−$2.30

Pending

Jan 3, 2021

PUBLIC MOBILE 855-4782542, BC
40********6

−$1.15

How would I contact a moderator? In this case I think I should

.

Re: Data Connection?

HALIMACS — Fri, 08 Jan 2021 02:06:14 GMT

Hi @Habb

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.