topic Re: Issue setting up online account in Get Support

Issue setting up online account

Paulphuha — Wed, 05 Jan 2022 21:46:20 GMT

My friend has a 403 number, and I am trying to help him set up his online account. He is not receiving the text message to complete the account verification.

Since there's a language barrier, do you have a screenshot what the text looks like? In case he missed it or didn't know.

Is there any other option to set up the account?

Thank you,

Paul

Re: Issue setting up online account

NDesai — Fri, 08 Jan 2021 01:00:23 GMT

@Paulphuha Did he activate a line with Public Mobile already? If yes, are you trying to make a self-serve account for him and not receiving the text? If yes, you can reach out to the moderator team and they can create an account for him. If this is something else, please provide more info about what exactly are you trying to do.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Issue setting up online account

HALIMACS — Fri, 08 Jan 2021 01:47:35 GMT

Hi @Paulphuha

Are you referring to the text message sometimes provided by a current provider when someone is porting their number to Public Mobile? Some other providers do not provide it when porting to Public Mobile. (KOODO, for instance, does not - i've recently ported 2 post-paid from KOODO and no texts whatsoever)

Here's information on porting numbers:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Re: Issue setting up online account

stevenanto — Fri, 08 Jan 2021 12:17:40 GMT

@Paulphuha Language barrier as in french to English? I can help with that if need be.

The text message would be a from a weird number like 5 or 6 digits.

Re: Issue setting up online account

alexistats — Fri, 08 Jan 2021 15:00:01 GMT

@Paulphuha wrote:
Hi
My friend has a 403 number, and I am trying to help him set up his online account. He is not receiving the text message to complete the account verification.
Since there's a language barrier, do you have a screenshot what the text looks like? In case he missed it or didn't know.

Is there any other option to set up the account?

Thank you,
Paul

Did you manage to create an account successfully?

If you friend was transferring their number from another provider, they might have received it on their old sim card. You could try to put it back in to see if they missed a text.

I just ported mine and I put the PM sim card in too fast, missing the activation confirmation from my old carrier on the old sim card. Outgoing Calls worked, text did not. If that is the issue PM would have contacted you by phone/text on the old sim card with instructions on how to solve the issue.

Re: Issue setting up online account

Paulphuha — Fri, 08 Jan 2021 23:38:56 GMT

Thanks for everyone's reply! I will have a look at the phone tomorrow to see what kind of text he is receiving.