topic Re: Incomplete number porting in Get Support

Incomplete number porting

daylinreimer339 — Wed, 05 Jan 2022 21:45:25 GMT

Activated SIM card January 05, 2021.

Transferred number from Bell Mobility (or tried to)

Unable to receive calls. However; I can call out to anybody.

Cannot receive/send any messages to anyone who is not on Public Mobile

Tried to submit ticket to Moderator Team, was unable to. Checked every box off, filled every column, still can't submit.

Re: Incomplete number porting

esjliv — Wed, 03 Feb 2021 23:23:47 GMT

@daylinreimer339 wrote:
Activated SIM card January 05, 2021.
Transferred number from Bell Mobility (or tried to)
Unable to receive calls. However; I can call out to anybody.
Cannot receive/send any messages to anyone who is not on Public Mobile
Tried to submit ticket to Moderator Team, was unable to. Checked every box off, filled every column, still can't submit.

Call the Porting Team at ***to assist with your port.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Incomplete number porting

JK8 — Thu, 07 Jan 2021 02:22:25 GMT

@daylinreimer339

Use this private link to message the moderators.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Incomplete number porting

daylinreimer339 — Thu, 07 Jan 2021 02:24:15 GMT

This was attempted and did not allow me to submit a ticket

Re: Incomplete number porting

HALIMACS — Thu, 07 Jan 2021 02:27:47 GMT

@daylinreimer339

Try this:

Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket.

That should allow you to submit a ticket for Moderator assistance.

In the interim, try re-booting phone, remove SIM card and reinsert, and reset network settings.

Re: Incomplete number porting

softech — Thu, 07 Jan 2021 02:59:26 GMT

@daylinreimer339 wrote:
This was attempted and did not allow me to submit a ticket

did you try calling the port number above? that usually is the best and fastest..