topic Re: SIM not received yet in Get Support

SIM not received yet

BWZ — Wed, 05 Jan 2022 21:45:02 GMT

Hello Ordered SIM card ordered on December 26 but haven't received it yet

Re: SIM not received yet

will13am — Wed, 06 Jan 2021 22:11:02 GMT

@BWZ , with holidays and large shipping volumes, delivery times can be potentially protracted. I would suggest waiting a couple more days and if you still don't receive your order, click on the chat symbol on the lower right corner of this website and initiate a support ticket.

Re: SIM not received yet

Jb456 — Wed, 06 Jan 2021 22:12:48 GMT

@BWZ

For quite some time now (even before the holidays) people have been reporting 2 to 3 weeks to receive. Some I gather based on where they live have received them in a few days.

With holidays and everything going on things are basically backed up. I've had a shipment with Canada Post coming 2 hours away since Dec 7th and I still have not received it.

Did you get an order number? If so you can try entering it on Canada Post site then a page should popup saying please enter destination postal code. The thing is sometimes C Post uses recycled numbers and it won't be for you. Other times Public Mobile ships with different companies.

I'd suggest if you really need a sim card to go to a Walmart or if you have a London Drugs in your area and pick one up.

Otherwise contact moderators and see if they can give you further information.

Or private message them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Sorry for the inconveniences this has caused you.

Re: SIM not received yet

dude65 — Wed, 06 Jan 2021 22:26:51 GMT

The postal system is behind, so you will have to have patience.

Re: SIM not received yet

Kaico — Mon, 11 Jan 2021 15:37:16 GMT

Same here. I contacted the moderator. Hope they answer.

Re: SIM not received yet

sarahtrites — Mon, 11 Jan 2021 17:07:03 GMT

I’m having the same issue. I ordered on January 4th and trying to get my SIM card in time to register with the promo ending on January 15th. It’s already January 11th and I’m worried I’ll miss out on the deal!

Re: SIM not received yet

computergeek541 — Mon, 11 Jan 2021 17:20:59 GMT

@sarahtrites wrote:
I’m having the same issue. I ordered on January 4th and trying to get my SIM card in time to register with the promo ending on January 15th. It’s already January 11th and I’m worried I’ll miss out on the deal!

You'll then have until January 25.

Re: SIM not received yet

BWZ — Tue, 12 Jan 2021 16:30:59 GMT

Ordered on 26 December and still have not received it Even snail mail is not this slow please help or I am going public with my colleagues at CBC

Re: SIM not received yet

computergeek541 — Tue, 12 Jan 2021 20:00:33 GMT

@BWZ wrote:
Ordered on 26 December and still have not received it Even snail mail is not this slow please help or I am going public with my colleagues at CBC

Unfortunately, it is this slow. I've personally sent things with a Canada Post tracking number that took nearly 4 weeks within the same province. This wasn't an isolated incident as I've ahad another package take more than 2 weeks that only have to travel one province over Delays with the mail have been on and off since about April.