topic Re: error 404 in Get Support

error 404

Paliopaitho — Wed, 05 Jan 2022 21:44:55 GMT

I went through the whole process of entering in my info and selecting a number. I entered my voucher number and clicked activate and it sent to an error 404 page.

tried asking the agent to make sure that the activation didn't go through but the just quite on me. now when I am going though the process for the 3rd time. the number I want says is not longer available. which leads me to believe that the activation might have worked

Re: error 404

kb_mv — Wed, 06 Jan 2021 20:46:50 GMT

@Paliopaitho wrote:
I went through the whole process of entering in my info and selecting a number. I entered my voucher number and clicked activate and it sent to an error 404 page.
tried asking the agent to make sure that the activation didn't go through but the just quite on me. now when I am going though the process for the 3rd time. the number I want says is not longer available. which leads me to believe that the activation might have worked

@Paliopaitho Check to see if your card was charged. If it was, put the sim in and restart, see what happens.

Re: error 404

Paliopaitho — Wed, 06 Jan 2021 20:47:48 GMT

I used a pre paid voucher

Re: error 404

kb_mv — Wed, 06 Jan 2021 20:53:02 GMT

@Paliopaitho wrote:
I used a pre paid voucher

@Paliopaitho If you reached the point after entering your voucher, put in the sim and turn on the phone. What happens? If no service you can wait an hour after the failed attempt and try again, get live activation help as shown below...

Otherwise contact a moderator by clicking the chat bubble to open a ticket or contact a moderator via PM at link below...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: error 404

Paliopaitho — Wed, 06 Jan 2021 20:59:48 GMT

Thanks Everyone. The live chat unfortunately was no help they just kept saying sorry or general question here. I will wait the hour and in the meantime reach out to the moderators

Re: error 404

hTideGnow — Wed, 06 Jan 2021 21:00:55 GMT

@Paliopaitho Check to see if your card was charged. If it was, put the sim in and restart, see what happens.

true. do NOT try to activate a 2nd time even if you happen to have a 2nd new SIM card to try .

Put the SIM in your phone .. try to call another number. There is a chance your account was already activated.

it happened to me before. It's a web server issue, it didn't return the proper result. (I was in Walmart and they tried activated with a new SIM.. and I ended up with 2 lines. I have to go thought the trouble of cancelling my 2nd account).

Re: error 404

kb_mv — Wed, 06 Jan 2021 21:01:26 GMT

@Paliopaitho wrote:
Thanks Everyone. The live chat unfortunately was no help they just kept saying sorry or general question here. I will wait the hour and in the meantime reach out to the moderators

@Paliopaitho In any case, welcome to PM. It does get better!