topic Re: Self serve down in Get Support

Self serve down

132123baby — Wed, 05 Jan 2022 21:44:39 GMT

Is anyone else getting the white screen when you click on my account.... I'm in Ontario...

Re: Self serve down

Jb456 — Wed, 06 Jan 2021 16:39:35 GMT

Working here in Montreal. On Chrome browser. Someone in Manitoba just posted it is down for them as well.

Try incognito mode. If no luck. Wait a bit and try later. Maybe a server down somewhere and will be fixed shortly.

In the interim you can call 611 from your phone and Do a few things on your account. Like make a payment or hear some things.

Sorry for the inconveniences this has caused you!

Re: Self serve down

clarat22 — Wed, 06 Jan 2021 16:38:58 GMT

Not working for me either, also in Ontario.

Re: Self serve down

132123baby — Wed, 06 Jan 2021 16:40:27 GMT

Thank, I've tried incognito and it doesn't work. And I've gotta pay my BF's phone bill

Re: Self serve down

Metalheart — Wed, 06 Jan 2021 16:41:45 GMT

@132123baby try calling 611 in this case, you can pay it over the phone as far as I am aware.

Re: Self serve down

JK8 — Wed, 06 Jan 2021 16:45:03 GMT

@132123baby wrote:
Thank, I've tried incognito and it doesn't work. And I've gotta pay my BF's phone bill

If you do not have access to your bf’s phone, call 1-855-4-PUBLIC to make a payment by voucher or if his cc is on file.

Re: Self serve down

Jb456 — Wed, 06 Jan 2021 16:43:54 GMT

@132123baby You can call 611 from the phone to make a payment. If you don't have the phone dial 1855-4Public. Then enter his cell number and you'll get in the account. You may need to know the 4 digit pin number to make a payment.

As of 11:42 EST it still is working for me in MTL.

Re: Self serve down

132123baby — Wed, 06 Jan 2021 16:44:14 GMT

Can't. He's not home right now

Re: Self serve down

Tony49 — Wed, 06 Jan 2021 16:55:06 GMT

Yes down here as well, Barrie

Re: Self serve down

softech — Wed, 06 Jan 2021 16:57:24 GMT

.. from Ontario... fine for me.

PM server is always slow.. logon takes long.. also, up and down often.. so.. try after 15 mins if you have issue.. usually that's enough time for it to come back

Re: Self serve down

frankslo — Wed, 06 Jan 2021 17:29:29 GMT

Down here in Alberta as well.

Re: Self serve down

132123baby — Wed, 06 Jan 2021 17:31:33 GMT

So I called thqt number and I can't pay it with the new card number since it still has my old card number on the account.

Re: Self serve down

goodoaks — Wed, 06 Jan 2021 17:33:03 GMT

Server is still down in BC. Can you update cc information without self serve? My card was cancelled due to unauthorized purchases and I just received my new cc and new number and cant pay my phone bill 😞

Re: Self serve down

Jb456 — Wed, 06 Jan 2021 17:38:11 GMT

@goodoaks Unfortunately you will have to wait till it comes back online. These forums are all customers like you.

When you can get back into your account. Click "Payment" then bottom left "Manage My Card".

Re: Self serve down

132123baby — Wed, 06 Jan 2021 17:41:00 GMT

@goodoaks I'm literally in the same boat as you.. had to get a new card and now my BF's plan is expired and needs to be paid.. but self serve is down

Re: Self serve down

Triguy — Wed, 06 Jan 2021 17:41:49 GMT

If you need to make a payment immediately. You could either purchase a voucher and call 611butuse recharge.com or ding.com but there is a service charge.

https://www.publicmobile.ca/en/bc/get-help/articles/voucher-payment-options

Re: Self serve down

Jb456 — Wed, 06 Jan 2021 17:43:39 GMT

Seems like 2021 is off to a great start for PM 🤣

Re: Self serve down

Nelline — Wed, 06 Jan 2021 17:44:01 GMT

Do we have an ETA on when self serve will be up again?

Re: Self serve down

Jb456 — Wed, 06 Jan 2021 17:48:19 GMT

12:47 Eastern time just logged in again. Montreal area with no issues on Chrome Browser.

Try clearing history /cookies, maybe Incognito mode or different browsers. However it does appear that only specific areas are down and not system wide which would indicate PM is having some server issues but not all.

Hopefully they fix it soon.

Re: Self serve down

goodoaks — Wed, 06 Jan 2021 17:49:55 GMT

When is the Alberta and BC self serve supposed to be up and working again? Can PM please provide an ETA?