topic Re: NEW SIM CARD in Get Support

NEW SIM CARD

sandbach — Wed, 05 Jan 2022 21:43:42 GMT

I recently lost my sim card (don't ask) and have purchased a new one which should be coming in the mail soon.....I looked on my account a found a "change sim card" which seems easy enough.....My question is do I have to activate it first before exchanging it for my old one or just go ahead and exchange it straight out of the "box." Any ideas or anybody done this already? Thks....

Re: NEW SIM CARD

HALIMACS — Tue, 05 Jan 2021 14:19:58 GMT

Hi @sandbach

You just change the SIM card number right out of the box on your self serve.

Re: NEW SIM CARD

Jb456 — Tue, 05 Jan 2021 14:19:20 GMT

@sandbach

Do not activate it.

simply go into your account and click change sim card.

Green Arrow on picture below.

Put in new number and you're done. Put SIM card in the phone and that is all. All info and number will be transferred to that sim.

Re: NEW SIM CARD

kselmak — Tue, 05 Jan 2021 14:21:54 GMT

Please don't activated you would curate separate account with a separate number and they are not interchangable

Re: NEW SIM CARD

sandbach — Tue, 05 Jan 2021 14:23:47 GMT

Thanks for your answer.....Can I also keep my old number?

Re: NEW SIM CARD

Triguy — Tue, 05 Jan 2021 14:26:33 GMT

Update the sim card number in your account.

You can keep your same phone number

Re: NEW SIM CARD

HALIMACS — Tue, 05 Jan 2021 14:27:08 GMT

@sandbach

Yes you keep your existing number.

We presume that you have active service - and you just need to swap out your SIM card.

Correct?

Re: NEW SIM CARD

sandbach — Tue, 05 Jan 2021 14:39:47 GMT

Yes.....Thanks for your help...

Re: NEW SIM CARD

AE_Collector — Tue, 05 Jan 2021 18:28:04 GMT

@HALIMACS wrote:
@sandbach

Yes you keep your existing number.

We presume that you have active service - and you just need to swap out your SIM card.

Correct?

We assume you have active service WITH PUBLIC MOBILE already. Then as stated just do the SIM card change online and you will be back in service exactly as before. The possibility existed that you are currently with another carrier, got a PM SIM card but lost it before activating with PM, thus the many questions to confirm the scenario.

AE_Collector