topic Re: Payment Voucher Issues in Get Support

Payment Voucher Issues

312021 — Wed, 05 Jan 2022 21:42:47 GMT

I have a payment voucher but when I enter the pin, the recording says the pin is incorrect

Re: Payment Voucher Issues

computergeek541 — Mon, 04 Jan 2021 02:18:21 GMT

@312021 wrote:
I have a payment voucher but when I enter the pin, the recording says the pin is incorrect

There can be a delay for when vouchers start working. I would suggest waiting a few hours and before trying.

Re: Payment Voucher Issues

312021 — Mon, 04 Jan 2021 02:23:56 GMT

I just tried and the recording says it is still incorrect. I have been asked to contact Community for help

Re: Payment Voucher Issues

312021 — Mon, 04 Jan 2021 02:29:00 GMT

Thanks for the reply. It is getting late and so i am going to bed. good night

Re: Payment Voucher Issues

Jb456 — Mon, 04 Jan 2021 02:29:37 GMT

@312021

There's usually two 12 digit numbers on them. Possibly says "PIN" followed by 12 digits. Have you tried dialing 611 or via your account by clicking "Make a payment"?

How long ago did you purchase it?

Where did you get it? Corner store or a gas station?

Are you certain it's for Public Mobile? Sometimes attendants make an error and issue PC Mobile which is Petro Canada Mobile and nothing to do with Public Mobile.

Let us know!

Re: Payment Voucher Issues

darlicious — Mon, 04 Jan 2021 04:01:07 GMT

@312021

When you get up in the morning your vouchers should be redeemable. Dial 611 from your phone. Once connected press ( 1 ) then press ( 1 ) again. Enter your 12 digit pin number. If successful you will recieve a text from pm almost before you can hang up. For some reference have a look thru our user driven voucher catalogue...

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#M40236