topic Re: Creating a second account in Get Support

Creating a second account

Nefertiti66 — Wed, 05 Jan 2022 21:41:56 GMT

Hi everyone,

I am trying to create an account for my parents who don't know anything about cell phones and technology. When I try to create the account, it asks me to enter a phone number to which public mobile will send a 6 digits code.

The problem is that when I enter my own phone number, it tells me that it's either invalid or already registered. Same thing on my girlfriend's phone. I have absolutely no idea what to do.

Help me please! 🙂

Re: Creating a second account

Triguy — Sat, 02 Jan 2021 17:43:26 GMT

Each account requires a separate phone number, email address and sim.

Re: Creating a second account

esjliv — Sat, 02 Jan 2021 17:44:33 GMT

Hello @Nefertiti66 - the rule is 1 email per one Public Mobile account/phone number.

So you have to set them up separate with their own email address (& SIM)

Re: Creating a second account

JK8 — Sat, 02 Jan 2021 17:46:35 GMT

@Nefertiti66

If you use gmail set up an email alias for them.

Easiest way to activate for them is to use the live chat for activations.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: Creating a second account

Staliger — Sat, 02 Jan 2021 17:48:11 GMT

@Nefertiti66 Need to buy a brand new sim with a new number, use a new email, and create account for your parents using all this new information.

Re: Creating a second account

Nefertiti66 — Sat, 02 Jan 2021 17:59:15 GMT

I know that. I am trying to create a new account with a new e-mail. But before I can create an account and order a SIM card, it asks me for a phone number. When I input my own, the problem occurs.

Re: Creating a second account

will13am — Sat, 02 Jan 2021 18:02:37 GMT

@Nefertiti66 , each account activation is separate from other accounts. You should be repeating the exact process for the first account. There should be no code exchange involved.

Re: Creating a second account

dh301823 — Sat, 02 Jan 2021 18:04:11 GMT

Did you try with any other provider's no.

Re: Creating a second account

will13am — Sat, 02 Jan 2021 18:05:52 GMT

@Nefertiti66 wrote:
I know that. I am trying to create a new account with a new e-mail. But before I can create an account and order a SIM card, it asks me for a phone number. When I input my own, the problem occurs.

This is the link for purchasing a SIM card. There is no requirement for a phone number or to create an account.

https://store.publicmobile.ca/cart