topic Re: Resetting password in Get Support

Resetting password

Kp11 — Wed, 05 Jan 2022 21:41:55 GMT

Hi, if I don't remember email and password that I have used to login. Is there a way to retrieve it?

Thanks

Re: Resetting password

Triguy — Sat, 02 Jan 2021 16:38:47 GMT

You would need to submit a ticket.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Resetting password

Dunkman — Sat, 02 Jan 2021 16:39:10 GMT

@Kp11

You should have received an introductory email from Public mobile when you first signed up.

Have you tried reseting your password.

https://selfserve.publicmobile.ca/forgot-password/

(Check your junk folder)

If not working, you will need to contact moderator.

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the blue chat bubble icon on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Resetting password

popping — Sat, 02 Jan 2021 16:52:02 GMT

@Kp11 wrote:
Hi, if I don't remember email and password that I have used to login. Is there a way to retrieve it?

Thanks

PM sent you a welcome email after activation. Check your email accounts for the welcome email.

If you find the welcome email, your can use the Forgot your password? link on the login page if you remember the answer to your security question.

If you do not remember the answer to your security question, Create a moderator support ticket for help using https://publicmobile.ca/chatbot. Tell SIMon what is the issue (important) - Use "forget password and answer to security question".

To verify that you are the owner of your account, use your account PIN #.

If you forgot your PIN#, provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount