topic Re: Province-wide Calling from Moosonee in Get Support

Province-wide Calling from Moosonee

KoolADE — Tue, 04 Jan 2022 18:35:50 GMT

I was in Moosonee over the weekend, but couldn't make any calls to Ontario numbers because they were considered long distance, even though I have province-wide calling. I had to use voip with my data connection (thankfully there was LTE)

Is this a known issue, or is there some list of places that are exempted from province-wide calling?

Re: Province-wide Calling from Moosonee

CaNuCk07 — Thu, 16 Mar 2017 15:11:22 GMT

THere shouldnt be an exemption, province wide is province wide. BUt is it possible you were picking up a quebec cell tower?

Re: Province-wide Calling from Moosonee

CaNuCk07 — Thu, 16 Mar 2017 15:11:52 GMT

ahhhh double post

Re: Province-wide Calling from Moosonee

ShawnC13 — Thu, 16 Mar 2017 15:52:32 GMT

@KoolADE, I don't know the geography of the area but as stated above could you possibly have connected to a Quebec tower as I have read that there has been issues with province border towns where they will connect to an out of province tower and therefore creating an issue with your home province calling, and thinking it is long distance.

Re: Province-wide Calling from Moosonee

pakmode — Thu, 16 Mar 2017 16:13:20 GMT

Oh man that sucks. There's probably no way to override to a closer tower either.

Re: Province-wide Calling from Moosonee

Luddite — Thu, 16 Mar 2017 17:04:19 GMT

@KoolADE Calling Ontario from Moosonee should not be long distance. Send any moderator a private message ( @Mary_M for example) with your phone number and a list of the problematic phone numbers. Coverage is currently: Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST).

Re: Province-wide Calling from Moosonee

srlawren — Thu, 16 Mar 2017 20:23:09 GMT

@Luddite it might not be a phone # exchange issue. Looking at Moosonee on a map, it looks pretty close to the Quebec border. I'm betting it was picking up a tower on the other side of the border.

@KoolADE this is a well known issue, and commonly affects people around Ottawa/Hull/Gatineau areas. Here's a recent example, but it has come up many times: http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Long-distance-minutes-wasted-because-of-towers-location/m-p/142140/highlight/true#M15061

Re: Province-wide Calling from Moosonee

Luddite — Thu, 16 Mar 2017 21:26:28 GMT

Well now @srlawren , I agree that is likely the cause of the problem. The current resolution is provisioning @KoolADE's account with Canada wide calling for no charge. This can only be done by the moderators.

Re: Province-wide Calling from Moosonee

kav2001c — Fri, 17 Mar 2017 01:51:02 GMT

Not going to lie, I had to Google Maps that area lol

I'm skeptical it was a Quebec tower due to distance though

Re: Province-wide Calling from Moosonee

arkw — Fri, 17 Mar 2017 02:26:40 GMT

Moosonee has one Bell tower (700MHz, 800MHz), St-Rupert, QC across the border also has a Bell tower (700MHz, 1900Mhz), though they at least 100km away from each other. Eastmain, QC is then another 150km northeast has a Bell tower (700MHz, 850MHz, 1900MHz).

What phone do you have? It might be connecting to the 1900Mhz signal across the border.

Re: Province-wide Calling from Moosonee

jpar — Thu, 23 Mar 2017 00:14:26 GMT

@arkw wrote:
Moosonee has one Bell tower (700MHz, 800MHz), St-Rupert, QC across the border also has a Bell tower (700MHz, 1900Mhz), though they at least 100km away from each other. Eastmain, QC is then another 150km northeast has a Bell tower (700MHz, 850MHz, 1900MHz).

What phone do you have? It might be connecting to the 1900Mhz signal across the border.

Those ranges seem a little high to be picking up a signal from though?