topic Re: Monthly plan data in Get Support

Monthly plan data

Foxjig1 — Wed, 05 Jan 2022 21:41:47 GMT

Hi All,

im on a $25 plan, recently I got a auto renewal. I did bot see the plan data allocation update and is deducting data usage from the last cycle’s monthly data numbers. I was expecting the counter to reset on data allocated and usage, any ideas?

Re: Monthly plan data

Jb456 — Sat, 02 Jan 2021 07:50:11 GMT

@Foxjig1 when is your payment due date?

Can you post a screenshot? REMOVE PERSONAL INFO FROM PHOTO.

Re: Monthly plan data

Foxjig1 — Sat, 02 Jan 2021 07:52:18 GMT

Dec 31, next renewal date is Jan 30.

Re: Monthly plan data

Jb456 — Sat, 02 Jan 2021 07:54:24 GMT

@Foxjig1

Can you please post a screenshot of your My Data & Add-on Section?

As plans are 30 Daya. Once the renewal happens (Dec 31st) then your data should reset. Is it possible that you're looking at a data add-on? ..a screenshot will help see what you see. Thanks!

Re: Monthly plan data

Foxjig1 — Sat, 02 Jan 2021 07:55:18 GMT

Re: Monthly plan data

Foxjig1 — Sat, 02 Jan 2021 07:58:55 GMT

I think it’s a system lag, it will update by the coming week?

Re: Monthly plan data

JK8 — Sat, 02 Jan 2021 07:59:20 GMT

@Foxjig1

Renewal is in eastern time, so if you are out west renewal takes place in the evening of Dec 30th for you. Did you use any data during that time that would now count towards your current cycle?

Re: Monthly plan data

Foxjig1 — Sat, 02 Jan 2021 08:03:50 GMT

The usage in this cycle doesn’t add up to the shown summary. I’m looking at all usage on dec 30 onwards to be on safe side. It’s not even half of shown MBs used.

Re: Monthly plan data

Jb456 — Sat, 02 Jan 2021 08:06:28 GMT

@Foxjig1

Thanks for screenshot. Looking quickly. Your renewal had to be before the 31st Dec as your next payment due day is January 27th.

I think your renewal was the 29th? (Maybe 28th)

You can confirm this by clicking "View Payment History" under "Make a payment".

My renewal was actually the 31st of Dec. My next payment is January 30th.

Once you figure out what date your renewal was Under "Change plan" click "View my usage". Then on new page there is a drop down for "Last 7 days" switch it to last 30 days. Go page by page up to renewal date. Calculate each "Data event" that says "WEB".

Each page is at bottom. It's best to go through each page as the sort feature does not work that great.

Do they add up to what you have currently used?

Re: Monthly plan data

darlicious — Sat, 02 Jan 2021 08:06:43 GMT

@Foxjig1

According to your screenshot your renewal occurred on Dec 28th. Plans are not monthly they are every 30 days. You should reset your phone data tracker each month as well.

Re: Monthly plan data

JK8 — Sat, 02 Jan 2021 08:11:05 GMT

Edit: deleted my post

@darlicious and @Jb456 good catch on renewal date.

Re: Monthly plan data

Foxjig1 — Sat, 02 Jan 2021 08:14:56 GMT

Renewal payment deducted on dec 28, so all data use on dec 29 onwards goes on new cycle...

Re: Monthly plan data

Foxjig1 — Sat, 02 Jan 2021 08:25:52 GMT

Thanks for your help. I’ll send details of data use to Mods, going by cycle the usage doesn’t add up.

Re: Monthly plan data

Jb456 — Sat, 02 Jan 2021 08:26:07 GMT

@Foxjig1 So midnight Eastern standard Time on 28th till now. When you go through "View my usage" does it add up to what your overview page shows? Or near it as if you just used data recently in last couple hours that may have not updated to view usage section yet. Sometimes there is a delay...

Re: Monthly plan data

Foxjig1 — Sat, 02 Jan 2021 08:27:36 GMT

I’ll check again in few hours to verify summary amount with the usage history.

Re: Monthly plan data

Foxjig1 — Sat, 02 Jan 2021 08:30:49 GMT

Turning off data to stay on wifi for the next little while. Over and out for now.

Re: Monthly plan data

Jb456 — Sat, 02 Jan 2021 08:32:55 GMT

@Foxjig1 You should adjust your phone settings to use minimal data.

Your phone may have WiFi assist or wifi + (may be another similar name).

What this option does is. When connected to a wifi source if it noticed the WiFi signal is weak, having issues or not working it automatically switches back to Data so you're browsing / viewing experience is not interrupted..

You should turn that off.

You should also go into developer options and look for "Mobile data always on". Many phones have this and should also be turned off.

Then go through each app you have on your phone and select which ones can use both wifi and data, or just wifi or just data.

Also set updates for play store or apple to WiFi only as well as system updates.

I'm on 250mb per 30 days and since all my settings are correct I could (but I don't) leave data on 24/7 and it won't use a megabyte unless I want it to use my data.

Review all your phone settings to ensure minimal data is used without you using it.

Re: Monthly plan data

darlicious — Sat, 02 Jan 2021 09:07:09 GMT

@Foxjig1

Data usage updates twice a day about 12 hours apart in your usage summary.

Turn off all your background data usage in your apps it is unecessary and can save you up to 38% of your data usage. Set your data saver, data tracker, data warning and data limiter these are all tools to help to stay on top of your usage and prevent that nasty surprise of the warning saying your data is at 75% or 90%.(will not occur when you have add on data.)

Re: Monthly plan data

Foxjig1 — Sat, 02 Jan 2021 19:19:53 GMT

I checked the current cycle is counting data from 28 dec onwards.

Re: Monthly plan data

darlicious — Sun, 03 Jan 2021 11:55:30 GMT

@Foxjig1

Is it basically adding up to your current usage?