topic Re: 5GB Add-on PROMO....Add-on (received in 8 days) in Get Support

Free 5GB PROMO. Add-on connected to plan or account?

macsal — Wed, 05 Jan 2022 21:41:37 GMT

EDITED Question, as original was not on-point.

~~Regarding:~~

~~https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back-Free-gifts-for-all/m-p/622484~~

Regarding:

https://productioncommunity.publicmobile.ca/t5/Announcements/Boxing-Week-Savings-Get-your-second-month-FREE-plus-5GB-of-data/m-p/631821

If someone wanted to downgrade their plan to the $15 plan after the free 2nd 30-day cycle is renewed, ~~do the two addo-ons~~ does the 5GB add-on stay on your account?

~~2GB Add-on and/or Free Holiday Giveaway~~
~~500min INTL Long Distance (incl CA & US)~~

Re: More is Merrier is back: Free gifts for all!. Add-on connected to plan or account?

computergeek541 — Sat, 02 Jan 2021 04:09:22 GMT

@macsal wrote:
Regarding:
https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back-Free-gifts-for-all/m-p/622484

If someone wanted to downgrade their plan to the $15 plan after the free 2nd 30-day cycle is renewed, do the two addo-ons stay on your account?

2GB Add-on and/or Free Holiday Giveaway
500min INTL Long Distance (incl CA & US)

Yes, you would still keep these two add-ons after changing your plan.

Re: More is Merrier is back: Free gifts for all!. Add-on connected to plan or account?

HALIMACS — Sat, 02 Jan 2021 04:16:25 GMT

Hi @macsal

While you will retain the Holiday add-on's for the More the Merrier promotion, as you've referred to a "free 2nd cycle" in your question, if that means you also received the 5 GB + 2nd month free for a recent activation, you'll likely lose the 5 GB activation add-on by switching to the $15 plan.

Food for thought.

Re: Free 5GB PROMO. Add-on connected to plan or account?

macsal — Sat, 02 Jan 2021 13:56:40 GMT

@HALIMACS wrote:
Hi @macsal

While you will retain the Holiday add-on's for the More the Merrier promotion, as you've referred to a "free 2nd cycle" in your question, if that means you also received the 5 GB + 2nd month free for a recent activation, you'll likely lose the 5 GB activation add-on by switching to the $15 plan.

Food for thought.

Hello @HALIMACS ,

Know what? That was actually what I was really wanting to inquire about ... the FREE 5GB add-on - posted on December 22, 2020, because it says you must activate on a $25 plan or higher.

So I changed my original post to reflect that!

Thanks for reading my mind, I guess. 🤣

I did activate on the $25 Plan.

If, down the road i change to the $15 plan, and haven't used the free 5GB...you think I will lose that?
If, down the road I change to a higher plan, and haven't used the free 5GB...would I also lose it, because I changed the original plan i activated with?

Does anyone know where there are terms and conditions to support this?

Thanks!

Re: Free 5GB PROMO. Add-on connected to plan or account?

Triguy — Sat, 02 Jan 2021 14:03:24 GMT

According to the terms and condition if your account becomes inactive or if there rate plan change then you can lose the 5GB add-on.

https://www.publicmobile.ca/en/ns/boxingweek

Re: Free 5GB PROMO. Add-on connected to plan or account?

HALIMACS — Sat, 02 Jan 2021 14:18:52 GMT

Hi @macsal

It does state in the terms and conditions ( scroll to the very bottom of the promo landing page):

"The 5GB one-time data bonus will be applied to rate plans of $25/month or more. Bonus data will expire if account becomes inactive or the rate plan is changed. "

(Bolded for emphasis)

5GB Add-on PROMO....Add-on (received in 8 days)

macsal — Sat, 09 Jan 2021 01:50:22 GMT

Signed up with the "Second month (30-day renewal) free promo and 5GB add-on".

For others who may be wondering, when will you get the 5GB on your account?

Mine shown up 8 days after activating. 🙂

https://productioncommunity.publicmobile.ca/t5/Announcements/Boxing-Week-Savings-Get-your-second-month-FREE-plus-5GB-of-data/m-p/631821#M47056

Thanks PM!

Re: 5GB Add-on PROMO....Add-on (received in 8 days)

CS_Agent — Mon, 11 Jan 2021 14:44:07 GMT

Welcome to Public Mobile 🙂

If you ever need further assistance please don't hesitate to reach us back, as we will be more than glad to help you out.

Sincerely,

Public Mobile Moderator Team

Re: 5GB Add-on PROMO....Add-on (received in 8 days)

Robert9 — Tue, 12 Jan 2021 16:42:22 GMT

Hi,

I am writing regarding the Boxing Day Promo: 5 GB data and a free second month. I entered my email address (xxxxxxxx@gmail.com) before the the end of 2020 as required and opened my account shortly thereafter. Please add the promo to my account. Thanks, Robert

Edit: Removed email address from public forum. Dunkman

Re: 5GB Add-on PROMO....Add-on (received in 8 days)

Dunkman — Tue, 12 Jan 2021 16:43:42 GMT

@Robert9 wrote:
Hi,

I am writing regarding the Boxing Day Promo: 5 GB data and a free second month. I entered my email address (xxxxxxxx@gmail.com) before the the end of 2020 as required and opened my account shortly thereafter. Please add the promo to my account. Thanks, Robert

Edit: Removed email address from public forum. Dunkman

@Robert9

You meet the criteria of the promotion. You should receive the promotions within 30 days as per terms and conditions. If you have not, then contact moderator at that time.

Re: 5GB Add-on PROMO....Add-on (received in 8 days)

Anonymous — Tue, 12 Jan 2021 16:47:06 GMT

@Robert9 : Did you also use the same email address when you activated?

Re: 5GB Add-on PROMO....Add-on (received in 8 days)

Robert9 — Wed, 13 Jan 2021 03:09:17 GMT

Yes, I used the same email that is attached to this account.

Re: 5GB Add-on PROMO....Add-on (received in 8 days)

Robert9 — Wed, 13 Jan 2021 03:27:20 GMT

Hi again,

This time I'm writing from another account - I opened four accounts at the same time. This account is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I contacted an agent to discuss opening multiple accounts before I did so. It was my understanding that the Boxing Day Promo would apply to all four accounts. The agent did not make mention that it was necessary to submit four separate email addresses. I followed through and opened four accounts with four separate emails. I am including the text conversation below.

I would like the Boxing Day Promo applied to all four accounts. One has received the promo, one is in the process (I believe), and there are two I need to pursue further.

Thanks,

Robert

All of our agents are currently serving other customers. There is 1 person ahead of you in the queue.

[15:14] Info

Our systems are currently experiencing longer than normal wait times. We are working to resolve the issue as quickly as possible. If your question is urgent, please remain on the chat and the next available agent will be with you.

You are now chatting with Walter Roberto

[15:15] Robert

Hi, I'm thinking of setting up 4 lines for my family. I'm interested in the $25 plan. Is there an extra incentive for 4 lines?

[15:16] Walter Roberto

Hi Robert , Welcome to Public Mobile Live Chat, what questions do you have today?

[15:16] Robert

Hi, I'm thinking of setting up 4 lines for my family. I'm interested in the $25 plan. Is there an extra incentive for 4 lines?

[15:16] Walter Roberto

Since our plans are prepaid all of them are designed to work individually so no couple or group discounts are applicable

[15:16] Robert

Also, would I get 5GB of free data on any plan $25/mo or more.

[15:17] Robert

okay

[15:17] Robert

So, 5GB of free data for each plan

[15:18] Walter Roberto

however, once the account are created all of them generate an individual referral code that can be applied in each others accounts so you can get a one time credit of $10 each of you and an additional $1 off for each referral so it would be $3 off for each referral

[15:18] Robert

Would that bring down the monthly cost?

[15:19] Robert

to $22

[15:19] Walter Roberto

the $25 plan is the 1 gb of data along with one time bonus 5 Gb for plans $25 or above along with your second month of service free to each of you

[15:19] Robert

Normally the accounts are set up by the client online, correct? I don't need to contact a customer representative I assume

[15:20] Walter Roberto

that is correct! $22 monthly and if you add a credit card for autopay you will get additional $2 off each month

[15:20] Robert

Okay. The 5 GB - does that stay with the account until used?

[15:21] Robert

very good

[15:21] Walter Roberto

Since it is a one time data bonus, you will start spending the data included in your plan, once its over, the bonus data will be entering in use, however, if you still have data from the bonus, all remaining amount will roll over to the next renewal period and so on, until its completely depleted.

[15:21] Robert

Is it a simple mater to retain existing telephone numbers? The numbers are on active lines with another company

[15:22] Walter Roberto

Yes you can

[15:22] Walter Roberto

the process is named porting request and it is very simple, to start a porting request all you need to do is, get a Public Mobile SIM card, create a PM account, some specific information such as the phone number you want us to port, the account or IMEI number, will be required upon activation; as an additional note, your old carrier's account must remain active at the moment of submitting your porting request, once its status changed to Complete it automatically cancels your old service provider's account, the phone number changes immediately as soon as the porting request status changes to Complete, however, for your services to be working properly it may take between half an hour to 2 hours for a wireless line or up to 2 business days for a landline.

edited by computergeek541: account information removed

Re: 5GB Add-on PROMO....Add-on (received in 8 days)

Jb456 — Wed, 13 Jan 2021 03:32:27 GMT

@Robert9

Hmm this says otherwise.

Each account needs its own sim and own email address. You would have had to put each email on the promotion link to make it eligible then proceed to activate an account under that email.

Re: 5GB Add-on PROMO....Add-on (received in 8 days)

Dunkman — Wed, 13 Jan 2021 04:11:30 GMT

@Robert9

If you did not sign up the other email addresses before activation, you did not meet the criteria on the other accounts. However, some customers have been able to ask moderators to credit account even though they did not meet the criteria.

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the blue chat bubble icon on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 5GB Add-on PROMO....Add-on (received in 8 days)

darlicious — Wed, 13 Jan 2021 04:16:18 GMT

@Robert9

Go to the current promotion sign up. Enter the other 3 email addresses. Wait until about day 25 of each plans 30 day cycle. If by then the credits havent been applied contact the moderators to add them. There are customers who recieved the promos by entering the email afterwards. The precedent has been set plus you have the transcript of the pm employee not being clear on the conditions of the promotion.

Just wait until day 25 as the moderators are overwhelmed right now and need to clear the backlog.If you have issues with the moderator adding it I can supply the precedents for you just send me a private message.

Re: PROMO for Free 2nd 30-day cycle (2nd month free) = received in 20 days

macsal — Mon, 18 Jan 2021 22:49:39 GMT

@macsal wrote:
Signed up with the "Second month (30-day renewal) free promo and 5GB add-on".
For others who may be wondering, when will you get the 5GB on your account?
Mine shown up 8 days after activating. 🙂

https://productioncommunity.publicmobile.ca/t5/Announcements/Boxing-Week-Savings-Get-your-second-month-FREE-plus-5GB-of-data/m-p/631821#M47056

Thanks PM!

My posts are merged?, or well, this is just FYI and information sharing anyways.

The Promo for 2nd month free (well 2nd 30 days free) as been applied to my Available Funds. It showed up in 20 days from my activation date.

Thank you PM! 😊

Re: PROMO for Free 2nd 30-day cycle (2nd month free) = received in 20 days

darlicious — Mon, 18 Jan 2021 23:06:38 GMT

@macsal

Thanks for the update now we have a time frame for its application.

Re: Free 5GB PROMO. Add-on connected to plan or account?

morrobinson — Tue, 19 Jan 2021 13:55:47 GMT

I did not get this on my new plan

Re: Free 5GB PROMO. Add-on connected to plan or account?

kb_mv — Tue, 19 Jan 2021 13:59:44 GMT

@morrobinson wrote:
I did not get this on my new plan

@morrobinson What is your plan and how long have you been waiting?