topic Re: Cant get access to my account either by email or phone number, I need my account number. in Get Support

Cant access my account and need Account number.

Abul2020 — Wed, 05 Jan 2022 21:40:37 GMT

Re: Cant access my account and need Account number.

Staliger — Thu, 31 Dec 2020 20:29:58 GMT

@Abul2020

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
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Re: Cant get access to my account either by email or phone number, I need my account number.

computergeek541 — Thu, 31 Dec 2020 23:09:59 GMT

@Abul2020 wrote:
Hello, I need to get my account number but I am unable to sign into my account using my email or phone number, please help me quick as a I need my account number asap. Thank you

If you still have the e-mail message that Public Mobile sent you after actuvation, your e-mail address is in that message. Is the need for the accont number because you're planning to port out?

Re: Cant get access to my account either by email or phone number, I need my account number.

Abul2020 — Thu, 31 Dec 2020 20:38:24 GMT

Yes I have tried that email but it still doesn't work im not sure why, I got the service in July 2019. And yes its to port out my number.

Re: Cant get access to my account either by email or phone number, I need my account number.

Luddite — Thu, 31 Dec 2020 21:10:56 GMT

@Abul2020 wrote:
Yes I have tried that email but it still doesn't work im not sure why, I got the service in July 2019. And yes its to port out my number.

Account number is best, but you could try porting with the IMEI of phone you've been using at PM. You can find it by "calling" *#06#

Re: Cant get access to my account either by email or phone number, I need my account number.

Luddite — Thu, 31 Dec 2020 21:13:35 GMT

@Abul2020 Can you call 611 using the PM SIM? If not, your account has been deleted or compromised.

Re: Cant access my account and need Account number.

popping — Thu, 31 Dec 2020 21:19:12 GMT

@Abul2020 wrote:
Hello, I need to get my account number but I am unable to sign into my account using my email or phone number, please help me quick as a I need my account number asap. Thank you

If you remember your answer to your security question, you can use the "Forgot your password?" link on the login page to reset your password.

If you do not remember the answer to your security question, Create a moderator support ticket for help using https://publicmobile.ca/chatbot. Tell SIMon what is the issue (important) - Use "forget password and answer to security question".

To verify that you are the owner of your account, use your account PIN #. If you forgot your PIN#, provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount