topic No service after plan manually changed in Get Support

No service after plan manually changed

panderic — Tue, 04 Jan 2022 18:35:41 GMT

I have no phone, text, or data service after my plan was manually switched to the 12 GB when it didn't autoswitch. I've been down since the afternoon yesterday and not receiving a response from emailing support. Calls to my number give the "you have reached a number that is not equipped for incoming service" error. Please help mods! @Mary_M

Re: No service after plan manually changed

ShawnC13 — Wed, 15 Mar 2017 18:04:58 GMT

@panderic, I see you have tagged a mod already but if you click on her name and send her a private message with your phone number and the plan you want to switch to and what you are currently experiencing will speed up the process and eliminate the back and forth messaging.

Re: No service after plan manually changed

Shazia_K — Wed, 15 Mar 2017 18:26:04 GMT

Hey @panderic,

I'm sorry to hear about this,

Please send us a private message with your Public Mobile phone number so we can help!

Thanks,

Shazia

Re: No service after plan manually changed

panderic — Wed, 15 Mar 2017 19:20:32 GMT

Thanks guys! Looks like @Shazia_K was able to fix it quickly.

Re: No service after plan manually changed

bestcell — Wed, 15 Mar 2017 21:20:19 GMT

I help my friend active SIM with $135 plan. Why it is no service on the screen. How long will it take? Thanks.

Re: No service after plan manually changed

stonechucker — Wed, 15 Mar 2017 21:30:20 GMT

It sounds like the device might be carrier locked to another provider.

Can you confirm if the phone is unlocked?

Re: No service after plan manually changed

bestcell — Wed, 15 Mar 2017 22:36:23 GMT

It is unlocked phone and working PM SIM

Re: No service after plan manually changed

kj44 — Wed, 12 Jul 2017 18:03:23 GMT

I am having this exact same problem & sent a message to moderators yesterday, emailed & also DM tweeted & no one has responded. Can you please look into this for me?