topic Cannot create an account. in Get Support

Cannot create an account.

Je56 — Wed, 05 Jan 2022 21:39:49 GMT

When asked to enter cellphone # it comes up invalid and wont allow to continue. Please give me some direction. I have been on live chat several times. they have directed me here.

Thanks

David

Re: Cannot create an account.

dabr — Wed, 30 Dec 2020 21:02:21 GMT

@Je56 wrote:
When asked to enter cellphone # it comes up invalid and wont allow to continue. Please give me some direction. I have been on live chat several times. they have directed me here.
Thanks
David

@Je56 You may need to clear your cache/cookies and use a different browser with incognito/privacy mode enabled.

If you're still having problems you'll need to submit a ticket to moderators and type port request via this link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Follow the prompts to finish submission. If you're having issues with the chatbot then send a private message to Moderator_Team via this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot create an account.

popping — Wed, 30 Dec 2020 21:25:11 GMT

@Je56 wrote:
When asked to enter cellphone # it comes up invalid and wont allow to continue. Please give me some direction. I have been on live chat several times. they have directed me here.
Thanks
David

If you activated your account online, your self-serve account was created with your email address as the username and the password you supplied during the activation process.

If you activated your account in store, you need to create your self-serve account yourself. Can you call out or send text message?

If not, your activation may not be completed yet.

Is your phone showing "Public Mobile" at the top notification bar on your phone?

If not, another indication that you have not activate your account yet.

Please supply more info and we will advise you on your next step.

Re: Cannot create an account.

Nezgar — Thu, 31 Dec 2020 07:24:35 GMT

@Je56

If you are attempting first-time activation, the correct starting link to activate is here:

https://activate.publicmobile.ca/

If you have previously activated, you can attempt logging into the selfserve portal, but that requires an e-mail address and password (which can be reset by sending email to the previous email address):

https://selfserve.publicmobile.ca/