topic Re: locked out in Get Support

locked out

dre1921333 — Wed, 05 Jan 2022 21:39:20 GMT

i am currently locked out of my public mobile self serve account

Re: locked out

dre1921333 — Wed, 30 Dec 2020 00:48:10 GMT

i am just trying to link a new sim card to my account so i can have my services back i will need to pay with a top up voucher but will need the sim chip activated to this number on my locked account

Re: locked out

dabr — Wed, 30 Dec 2020 00:54:49 GMT

@dre1921333 wrote:
i am just trying to link a new sim card to my account so i can have my services back i will need to pay with a top up voucher but will need the sim chip activated to this number on my locked account

@dre1921333 Try clearing your cache/cookies and use a different browser with incognito/privacy mode enabled before retrying. You may need to also wait another hour if you've made too many attempts with incorrect login info.

Vouchers can be added to your account by dialing 611 too.

Re: locked out

hairbag1 — Wed, 30 Dec 2020 00:55:13 GMT

Each account is separate and needs it's own sim and it's own email address...as well as it's own number.

Re: locked out

JK8 — Wed, 30 Dec 2020 00:58:49 GMT

@dre1921333 wrote:
i am currently locked out of my public mobile self serve account

Try again in 50 minutes. Use incognito mode. You can use the Forgot your password link if you need to.

Contact moderators if you continue to have problems logging in.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: locked out

esjliv — Wed, 30 Dec 2020 01:39:59 GMT

@dre1921333 wrote:
i am just trying to link a new sim card to my account so i can have my services back i will need to pay with a top up voucher but will need the sim chip activated to this number on my locked account

@dre1921333 , if you are just trying to activate your account and it has not been suspended for more than 90 days, you do not need to attach a new SIM to your account.

Once you are back into your SELF SERVE, add funds to the amount of your plan then reactive or resume your account.

Reboot your phone afterwards.

Unless you mean you are trying to activate a whole new number/account...then as others have said you need a separate email to set that up.