topic Re: invalid SIM card; cannot activate; what do I do? in Get Support

invalid SIM card; cannot activate; what do I do?

Laurange — Wed, 05 Jan 2022 21:39:09 GMT

Re: invalid SIM card; cannot activate; what do I do?

Jb456 — Tue, 29 Dec 2020 22:35:25 GMT

@Laurange

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incognito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂

Re: invalid SIM card; cannot activate; what do I do?

Jb456 — Tue, 29 Dec 2020 22:36:46 GMT

@Laurange

You can also try speaking to a real person on live chat it is only for activations.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

You may still have to wait the 50 minutes for system to release the lock on the card.