topic Re: Unable to Redeem Boxing Week Savings Offer in Get Support

Unable to Redeem Boxing Week Savings Offer

pirsonr — Wed, 05 Jan 2022 21:39:02 GMT

Hi Public Mobile team,

I have recently (December 28th) switched phone providers to Public Mobile. Before I registered for an account, I entered my email in the Boxing Week Savings promotion and made sure to use the same email when creating my Public Mobile account. However, I have not received the month of free service or 5GB of data on my account.

Today (December 29th), I received an email confirming that my email address 'was received and is eligible for [the] limited time flash sale', however I created my account after I entered my email address in the box for the promotion (and it was approved), but before I received the confirmation email to my inbox. (There was also no special link or code contained within the email).

Am I still able to access the promotion?

Thank you!

Re: Unable to Redeem Boxing Week Savings Offer

hairbag1 — Tue, 29 Dec 2020 21:31:48 GMT

@pirsonr wrote:
Hi Public Mobile team,

I have recently (December 28th) switched phone providers to Public Mobile. Before I registered for an account, I entered my email in the Boxing Week Savings promotion and made sure to use the same email when creating my Public Mobile account. However, I have not received the month of free service or 5GB of data on my account.

Today (December 29th), I received an email confirming that my email address 'was received and is eligible for [the] limited time flash sale', however I created my account after I entered my email address in the box for the promotion (and it was approved), but before I received the confirmation email to my inbox. (There was also no special link or code contained within the email).

Am I still able to access the promotion?

Thank you!

You'll see it within 30 days.

Edit...

Eligible customers will be credited the 30-day rate plan amount within 30 business days of activating. These credits will count towards your next plan renewal.
Eligible customers will be credited the add-on bonus within 30 business days of activating if applicable.

Re: Unable to Redeem Boxing Week Savings Offer

Jb456 — Tue, 29 Dec 2020 21:30:54 GMT

@pirsonr once you entered your email next page should have said you're eligible. That's all you needed to do.

As per the terms/rules of promo.

Eligible customers will be credited the 30-day rate plan amount within 30 business days of activating. These credits will count towards your next plan renewal.

Eligible customers will be credited the add-on bonus within 30 business days of activating if applicable

If you used a referral code for a $10 signup bonus that will be applied to your account balance within 72 hours of activation.

Happy Holidays!

Re: Unable to Redeem Boxing Week Savings Offer

will13am — Tue, 29 Dec 2020 21:31:36 GMT

@pirsonr , it is a little early for the 5GB to be received, according to the terms of the promo.

https://productioncommunity.publicmobile.ca/t5/Announcements/Boxing-Week-Savings-Get-your-second-month-FREE-plus-5GB-of-data/m-p/631821

Re: Unable to Redeem Boxing Week Savings Offer

pirsonr — Tue, 29 Dec 2020 21:34:36 GMT

Awesome, thank you!

Re: Unable to Redeem Boxing Week Savings Offer

pirsonr — Tue, 29 Dec 2020 21:36:25 GMT

Thank you, and happy holidays as well!

Re: Unable to Redeem Boxing Week Savings Offer

pirsonr — Tue, 29 Dec 2020 21:37:21 GMT

You're right, thank you!