topic 'Invalid SIM' error in Get Support

'Invalid SIM' error

morgi_a — Wed, 05 Jan 2022 21:39:00 GMT

Hi,

Cannot activate a new SIM card.

Getting 'Invalid SIM' error on https://activate.publicmobile.ca/

Could be the card is cancelled or locked? Is there a way to validate the SIM?

Thanks

Re: 'Invalid SIM' error

kb_mv — Tue, 29 Dec 2020 21:28:02 GMT

@morgi_a wrote:
Hi,

Cannot activate a new SIM card.
Getting 'Invalid SIM' error on https://activate.publicmobile.ca/

Could be the card is cancelled or locked? Is there a way to validate the SIM?

Thanks

@morgi_a You may need to wait 50 minutes to try again. The card may be locked. Also check to see if you were charged and if yes try your sim in the phone see if it works.

If you retry the activation, you can get live help as shown below....

Re: 'Invalid SIM' error

Jb456 — Tue, 29 Dec 2020 21:28:24 GMT

@morgi_a

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incognito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂

Re: 'Invalid SIM' error

hairbag1 — Tue, 29 Dec 2020 21:28:35 GMT

@morgi_a wrote:
Hi,

Cannot activate a new SIM card.
Getting 'Invalid SIM' error on https://activate.publicmobile.ca/

Could be the card is cancelled or locked? Is there a way to validate the SIM?

Thanks

Are you certain it is a new sim card ? If it's been used already...it can't be re-used for a different account.

Re: 'Invalid SIM' error

morgi_a — Tue, 29 Dec 2020 21:58:12 GMT

Supposed to be new.

Re: 'Invalid SIM' error

hairbag1 — Tue, 29 Dec 2020 22:15:42 GMT

@morgi_a wrote:
Supposed to be new.

If you're certain it's a new sim...try to activate it again, one hour after that last time you attempted.

Check with a family member or friend who has a PM account and get their Referral Code...once applied when you do activate, you'll get a $10 credit applied to your account and they get $1 Refer-a-Friend Reward every time their account renews as long as your account stays active.

Keep us posted.