topic Re: Data Over-usage Inquiry in Get Support

Data Over-usage Inquiry

ivyscar — Wed, 05 Jan 2022 21:38:44 GMT

Hey,

I was wondering if we get charged when we use more than our limit or does the data automatically cut off and we do not get charged extra?

Thank you!

Re: Data Over-usage Inquiry

JK8 — Tue, 29 Dec 2020 19:47:31 GMT

@ivyscar wrote:
Hey,

I was wondering if we get charged when we use more than our limit or does the data automatically cut off and we do not get charged extra?

Thank you!

No overage charges here. When your plan data is used up it stops until the next cycle.

Make sure to get the free data and international minutes promo.

https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back-Free-gifts-for-all/m-p/622484

Re: Data Over-usage Inquiry

dabr — Tue, 29 Dec 2020 19:47:20 GMT

@ivyscar wrote:
Hey,

I was wondering if we get charged when we use more than our limit or does the data automatically cut off and we do not get charged extra?

Thank you!

@ivyscar No overages at PM as it's a prepaid service. Once you run out of data (or mins on limited plans) then that part of the service would simply stop unless you opt to purchase an add-on to tide you over until renewal.

Don't forget to add the free holiday gifts from PM before the end of the month...2GB data and 500 mins of international mins.

Re: Data Over-usage Inquiry

Jb456 — Tue, 29 Dec 2020 19:47:29 GMT

@ivyscar Never overcharges with public mobile. If you use all data. You have a few options.

1- Buy a data add-on at $15 for a gig.

2- Contact moderators to renew your plan early. No refunds on unused days

3- change plan to one with more data. You can change immediately to solve data problem or change at next renewal. If immediate change then again no refund on unused days from old plan.

Re: Data Over-usage Inquiry

Stews — Tue, 29 Dec 2020 22:11:38 GMT

This is what I love about Public Mobile, you will never get unexpected over data use charged! Don't forget to redeem your free data add on before Dec 31st. > login to your account > go to addons > purchase addons > scroll to the very bottom of the page > purchase 2gb addon for $0 dollars and 500 mins of international calling for $0. It's free, no charge and the addon will remain with your account until it's used up no matter how long it takes. Yay.