topic Re: DATA doesn't work in Get Support

DATA doesn't work

72chongchong — Wed, 05 Jan 2022 21:38:38 GMT

I just activated my SIM card and transferred my number to Public. Now I can make calls and send messages, but can't use data. Sometime photos are not able to be sent or received. Does anyone know the reason and how to deal with this problem?

Thank you very much!

Re: DATA doesn't work

Jb456 — Tue, 29 Dec 2020 18:55:15 GMT

@72chongchong

What kind of phone do you have? Data needs to be turned on to send / receive MMS.

If it's an android check your APN settings. Add these

Save and reboot phone then try. If they don't work add these.

If you used a referral code for a $10 signup bonus that will be applied within 72 hours of activation..

Don't forget to collect your free holiday gifts .

https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back-Free-gifts-for-...

And don't forget to post for the holiday contest.

https://productioncommunity.publicmobile.ca/t5/Announcements/Community-Holiday-Contest/m-p/628513

Happy Holidays!

Re: DATA doesn't work

72chongchong — Tue, 29 Dec 2020 19:07:44 GMT

Yes, my cell phone is Android system. Will try the solution you provided.

Thanks a lot! 🙂

Re: DATA doesn't work

notchman — Tue, 29 Dec 2020 19:59:30 GMT

Check this help page:

https://www.publicmobile.ca/en/qc/get-help/articles/set-up-data-on-an-android-phone

Re: DATA doesn't work

72chongchong — Wed, 30 Dec 2020 00:10:39 GMT

The problem is solved! Thank you!