topic Re: SIM Card not valid in Get Support

SIM Card not valid

rjcsab — Wed, 05 Jan 2022 21:37:59 GMT

I just bought a sim card from london drugs and when i typed it into the activation field in PM, is shows "Invalid Sim". does anyone know how to solve this?

Re: SIM Card not valid

kb_mv — Mon, 28 Dec 2020 22:43:03 GMT

@rjcsab wrote:
I just bought a sim card from london drugs and when i typed it into the activation field in PM, is shows "Invalid Sim". does anyone know how to solve this?

@rjcsab It sounds like you may have entered the numbers incorrectly. Did you try again? Did anything out of the ordinary happen when you were trying to activate, like a page not loading? If this happened, you just need to wait 50-60 mins, open a new browser session and try again.

You can also get live activation help as shown below.

Re: SIM Card not valid

rjcsab — Mon, 28 Dec 2020 22:45:18 GMT

I have confirmed the numbers where entered correct. would it tell me that if i was trying to activate it twice?

Re: SIM Card not valid

kb_mv — Mon, 28 Dec 2020 22:46:48 GMT

@rjcsab Did you try the live activation help I showed?

Re: SIM Card not valid

rjcsab — Mon, 28 Dec 2020 22:48:58 GMT

not yet. I was certain i had activated it correctly the first time, but thought maybe i hadnt, when the phone showed SIM not activated.

I will try the live activation help that you suggested and see how that goes. Thank you

Re: SIM Card not valid

JK8 — Mon, 28 Dec 2020 23:02:52 GMT

@rjcsab wrote:
not yet. I was certain i had activated it correctly the first time, but thought maybe i hadnt, when the phone showed SIM not activated.
I will try the live activation help that you suggested and see how that goes. Thank you

Can you check your credit card to see if you got charged? If you did put the sim in the phone and reboot.

Re: SIM Card not valid

rjcsab — Thu, 07 Jan 2021 18:40:56 GMT

Turns out it was not the SIM at all and yes, the invalid sim message was because i tried to activate it again. I discovered the the phone had not been properly unlocked. It is now and everything works great! Thanks for your assistance

[Thanks for updating with the solution ........ Luddite]