topic Re: My Account in Get Support

My Account

DianeJulian1 — Wed, 05 Jan 2022 21:37:53 GMT

P.M. doesn't recognize my email or ph # to sign into my account.

I can dial 611 and get my account balance.

Not sure what I'm doing wrong.

Re: My Account

DM100watch — Mon, 28 Dec 2020 20:33:22 GMT

There seems to be a self-serve outage. I can't get to the self-serve portal either, and others are reporting similar problems. Hopefully it will be resolved soon. Do it by phone 611 with your PIN if you can't wait.

Re: My Account

computergeek541 — Mon, 28 Dec 2020 20:34:27 GMT

@DianeJulian1 wrote:
P.M. doesn't recognize my email or ph # to sign into my account.
I can dial 611 and get my account balance.
Not sure what I'm doing wrong.

Did you activate at a store or at home? If you activated at a store, I'm assuming that you're trying to create the self serve account at Public Mobile - Register ?

If you're still having trouble, you'll need to open a ticket by going to: https://publicmobile.ca/chatbot

Re: My Account

hairbag1 — Mon, 28 Dec 2020 20:38:09 GMT

@DM100watch wrote:
There seems to be a self-serve outage. I can't get to the self-serve portal either, and others are reporting similar problems. Hopefully it will be resolved soon. Do it by phone 611 with your PIN if you can't wait.

@DM100watch...try using incognito mode / private mode. Otherwise just wait until current issue is resolved. These outages don't usually last very long.

😷

Re: My Account

DM100watch — Mon, 28 Dec 2020 23:17:22 GMT

Thanks hairbag1 it is working now....😀