topic Re: Do I lose my free add ons if I decrease my plan? in Get Support

Do I lose my free add ons if I decrease my plan?

versysrob — Wed, 05 Jan 2022 21:36:51 GMT

I have been with PM for over a year. Paying $35. I have never used my 2.0 gigs a month, I have the 5 free gigs from last year's give away and now I have 2 more free gigs. I would like to to decrease my plan to the $25.00 plan. I want to know if I lose those gigs that I have "in the bank"?

Re: Do I lose my free add ons if I decrease my plan?

kb_mv — Sat, 26 Dec 2020 22:42:59 GMT

@versysrob wrote:
I have been with PM for over a year. Paying $35. I have never used my 2.0 gigs a month, I have the 5 free gigs from last year's give away and now I have 2 more free gigs. I would like to to decrease my plan to the $25.00 plan. I want to know if I lose those gigs that I have "in the bank"?

@versysrob Nope! They are yours until you use them up.

Re: Do I lose my free add ons if I decrease my plan?

Triguy — Sat, 26 Dec 2020 22:47:57 GMT

The add-ons will remain in your account until they have been used up.

Re: Do I lose my free add ons if I decrease my plan?

hairbag1 — Sun, 27 Dec 2020 00:00:38 GMT

@versysrob...

I've done exactly what you're referring to...dropped down to the $15 from $25. All the Free Holiday data and calling add-ons I've accumulated over the last 2 years stayed on my account. As we've been stuck at home for the last year....mostly we use wifi now, reducing our need for data.

Happy Holidays 😷