topic Re: US Data in Get Support

US Data

Maiden — Wed, 05 Jan 2022 21:36:44 GMT

I purchased the US talk/text/data plan as usual for $20 and it is about to run out. I went to the 'Add Ons' section to purchase it again as I'm still in the US but now it must be done separately. You have to buy the talk & text for $15 and the data for $8 which of course, brings it up to $22!

So tell me, is this done on purpose so you can make an extra $2?

If I let the Add On run out today and log on tomorrow will you now show me the Add On WITH US Data for $20 again?

Mere coincidence that I have $20 in my account which would have covered all 3 services for 10 days as per usual but not today?

All looks pretty fishy to me. I will update tomorrow when I see if I can get the same deal for $20 that was and is always available for the rest of my trip.

Re: US Data

kb_mv — Sat, 26 Dec 2020 20:47:47 GMT

@Maiden wrote:
I purchased the US talk/text/data plan as usual for $20 and it is about to run out. I went to the 'Add Ons' section to purchase it again as I'm still in the US but now it must be done separately. You have to buy the talk & text for $15 and the data for $8 which of course, brings it up to $22!
So tell me, is this done on purpose so you can make an extra $2?
If I let the Add On run out today and log on tomorrow will you now show me the Add On WITH US Data for $20 again?
Mere coincidence that I have $20 in my account which would have covered all 3 services for 10 days as per usual but not today?
All looks pretty fishy to me. I will update tomorrow when I see if I can get the same deal for $20 that was and is always available for the rest of my trip.

@Maiden If I'm not mistaken, you need to let the current add on expire and then you should be able to buy the one you want. As you already have the add on in question, that is the reason you can't buy another just yet I believe.

Re: US Data

ShawnC13 — Sat, 26 Dec 2020 20:47:47 GMT

@Maiden wrote:
I purchased the US talk/text/data plan as usual for $20 and it is about to run out. I went to the 'Add Ons' section to purchase it again as I'm still in the US but now it must be done separately. You have to buy the talk & text for $15 and the data for $8 which of course, brings it up to $22!
So tell me, is this done on purpose so you can make an extra $2?
If I let the Add On run out today and log on tomorrow will you now show me the Add On WITH US Data for $20 again?
Mere coincidence that I have $20 in my account which would have covered all 3 services for 10 days as per usual but not today?
All looks pretty fishy to me. I will update tomorrow when I see if I can get the same deal for $20 that was and is always available for the rest of my trip.

As your current add-on is still active, the same one won't show up until it has expired. You are not able to "stack" the roaming add-ons.

Re: US Data

Anonymous — Sat, 26 Dec 2020 21:25:53 GMT

@Maiden : We'd be interested in updates to the actual time that you can re-buy the add-on.

1. is it after 10 - 24 hour periods?

2. after 10 - 24 hour periods then after midnight ET

3. after 10 - 24 hour periods then overnight into the next morning

4. after 10 - 24 hour periods then a whole other calendar day after midnight ET

Let us know.