topic Re: 6UC2 - number not activated in Get Support

6UC2 - number not activated

lhewson — Wed, 05 Jan 2022 21:35:51 GMT

I have activated my account and Telus cut off service. I inserted the new activated sim to my unlocked phone but when someone calls it says 6UC2 - number not in service, and wont let me make outgoing calls either. What am I missing?

Re: 6UC2 - number not activated

computergeek541 — Wed, 03 Feb 2021 23:12:15 GMT

@lhewson wrote:
I have activated my account and Telus cut off service. I inserted the new activated sim to my unlocked phone but when someone calls it says 6UC2 - number not in service, and wont let me make outgoing calls either. What am I missing?

Did you ask for the number to be transfered from Telus Mobility? This sounds to be a provisioning issue, but first try restarting your device. If that doesn't do anything, please open a ticket by going to: https://pubolicmobile.ca/chatbot

You could also try calling ****** to see if something unexpected happened because of the number porting.

Re: 6UC2 - number not activated

lhewson — Thu, 24 Dec 2020 19:58:52 GMT

Yes I asked for the number to be transferred and have restarted my phone a few times.

Re: 6UC2 - number not activated

Dunkman — Thu, 24 Dec 2020 20:06:05 GMT

@lhewson

As mentioned above, call the Telus porting team first to see if they can help.

Here is some more additional information about porting process:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: 6UC2 - number not activated

lhewson — Thu, 24 Dec 2020 20:14:51 GMT

I called them and said porting complete for both telus and public mobile

Re: 6UC2 - number not activated

computergeek541 — Thu, 24 Dec 2020 20:19:36 GMT

@lhewson wrote:
I called them and said porting complete for both telus and public mobile

ok. - this means that's it's a Public Mobile account issue. Please use the instructions from earlier to contact the moderators.