topic Re: Network locked sim card inserted in Get Support

Network locked sim card inserted

amitpatel462 — Wed, 05 Jan 2022 21:35:44 GMT

I ported out my bell phone to public mobile

I changed bell sim card to public mobile sim card. I know phone is unlocked because I bought it from Costco Canada. After inserting public mobile sim card, I am getting this message

invalid Sim card, Network Locked Sim Card Inserted

Give me solution please. I know my phone is unlocked

TIA

Re: Network locked sim card inserted

Jb456 — Thu, 24 Dec 2020 15:53:07 GMT

@amitpatel462 Your phone is LOCKED. Call Bell for unlock code. If it's a Samsung. You can go to Samsung Canada Website and open a live chat to get the code.

Re: Network locked sim card inserted

Triguy — Thu, 24 Dec 2020 15:53:30 GMT

Sounds like your phone is locked to Bell. If you have another phone try swapping it to see if it works. If it does then you would have to contact Bell.

Re: Network locked sim card inserted

amitpatel462 — Thu, 24 Dec 2020 16:54:10 GMT

Yes. You are right.

Thanks for reply

Re: Network locked sim card inserted

amitpatel462 — Thu, 24 Dec 2020 16:55:38 GMT

Yes you are right

Thanks for reply

Re: Network locked sim card inserted

computergeek541 — Thu, 24 Dec 2020 19:36:32 GMT

@amitpatel462 wrote:
Hi
I ported out my bell phone to public mobile
I changed bell sim card to public mobile sim card. I know phone is unlocked because I bought it from Costco Canada. After inserting public mobile sim card, I am getting this message

invalid Sim card, Network Locked Sim Card Inserted

Give me solution please. I know my phone is unlocked

TIA

As you now know, your phone wasn't unlocked. At some Costco locations, they put up a sign that says for some Samsung phones saying how they will work with any of the Canadain carriers but that you must contact Samsung Canada to have to phone unlocked again after inserting a SIM card. Samsung doesn't do this for all models, but did from some of them a that were original released a few years ago. During this carrier locking process, the phone also forcibly does a factory reset after the user inserts the first SIM card.