topic Re: Forgotten passwords in Get Support

Forgotten passwords

500 — Wed, 05 Jan 2022 21:35:04 GMT

Hello I have forgotten the passwords for my main account and community as well my account is in lockdown my name is xxxxxxxxxxx my e mail is xxxxxxxxxxxxxxx mobile is xxxxxxxxxxx

edited by computergeek541: customer's contact information removed

Re: Forgotten passwords

Triguy — Wed, 23 Dec 2020 17:04:30 GMT

You should remove any personal info by clicking on the three dots. Have you tried the forgot password link ? If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Forgotten passwords

computergeek541 — Wed, 23 Dec 2020 17:18:27 GMT

@500 wrote:
Hello I have forgotten the passwords for my main account and community as well my account is in lockdown my name is xxxxxxxxxxx my e mail is xxxxxxxxxxxxxxx mobile is xxxxxxxxxxx

I'm confused as you are logged into the Community. Did you have a seperate account? The old Community account password doesn't absolutely need to be reset, but there is an option to do that at https://productioncommunity.publicmobile.ca/t5/authentication/forgotpasswordpage?dest_url=https:%2F%2Fproductioncommunity.publicmobile.ca%2Ft5%2FPublic-Mobile-Community%2Fct-p%2FPublic_Mobile_Community

As for your Self Serve account, before doing anything else, please first try going to: https://selfserve.publicmobile.ca/forgot-password/