topic Re: No service in Get Support

No service

Michellestimson — Wed, 05 Jan 2022 21:34:24 GMT

Why is my top screen saying no service after I have paid for my plan?

Re: No service

Triguy — Tue, 22 Dec 2020 12:56:50 GMT

Check your account status. Try rebooting your phone.

Switch the SIM into another phone to see if its the phone or a SIM problem. If its the phone reset your network settings and restart your phone if it doesn't automatically do so.

If its the SIM try the lost/ stolen trick to reset your service.

From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: No service

softech — Tue, 22 Dec 2020 13:22:13 GMT

... Also try power down your phone, pull the SIM out for a minute or two before putting it back and powering back it

If still failed, logon to the My Account and confirm the current SIM # showing there is same as the SIM you have

Re: No service

HALIMACS — Tue, 22 Dec 2020 13:45:07 GMT

Hi @Michellestimson

Does your service still work? Can you call/text, etc? Did you just activate service or are you an existing customer?

Sometimes messages on the self-serve screen may occur during renewals which cause undue alarm. These will go away within hours of the renewal.

If your service works, you're good to go.