topic Re: Add ons in Get Support

Add ons

AmaMasxw1 — Wed, 05 Jan 2022 21:34:10 GMT

I recently purchased a data add on. I figured I would need at least 2 g so I selected the data add on twice but only got 1 g credited to me how do I get this corrected???

Re: Add ons

AmaMasxw1 — Mon, 21 Dec 2020 20:55:02 GMT

O btw was charged $30 for it too!!!

Re: Add ons

computergeek541 — Mon, 21 Dec 2020 21:00:30 GMT

@AmaMasxw1 wrote:
I recently purchased a data add on. I figured I would need at least 2 g so I selected the data add on twice but only got 1 g credited to me how do I get this corrected???

If you believe that you'll eventually use the 2GB, I would consider leaving it. By the way, have you added the free 2GB add-on as well?

Re: Add ons

kb_mv — Mon, 21 Dec 2020 21:01:34 GMT

@AmaMasxw1 I have heard when you purchase that add on more than once it is combined into one line. Does it read 0/2048?

Re: Add ons

RossN — Mon, 21 Dec 2020 21:03:26 GMT

@AmaMasxw1 wrote:
I recently purchased a data add on. I figured I would need at least 2 g so I selected the data add on twice but only got 1 g credited to me how do I get this corrected???

@AmaMasxw1 hi if you still have 15 dollars in your self serve you have to go back in and buy the other gig it is a 2 step process

Re: Add ons

dabr — Mon, 21 Dec 2020 21:10:04 GMT

@AmaMasxw1 wrote:
I recently purchased a data add on. I figured I would need at least 2 g so I selected the data add on twice but only got 1 g credited to me how do I get this corrected???

@AmaMasxw1 Multiples of data add-ons show up in one line as mentioned by @kb_mv, ie so you should see 2048 mb in your add-ons.

Re: Add ons

AmaMasxw1 — Mon, 21 Dec 2020 21:15:24 GMT

Ahhhh yes it does thank you just noticed that!!!

Re: Add ons

dabr — Mon, 21 Dec 2020 21:20:19 GMT

@AmaMasxw1 wrote:
Ahhhh yes it does thank you just noticed that!!!

@AmaMasxw1 Did you also add the free holiday gifts from PM of 2GB + 500 international mins available in the add-on selection as suggested by computergeek?