topic Re: My data has stopped working. in Get Support

My data has stopped working.

kaarsenault2020 — Wed, 05 Jan 2022 21:33:53 GMT

i have done reset network setting ,didn't 'work. please HELP!!!

Re: My data has stopped working.

Gunner123 — Mon, 21 Dec 2020 02:37:21 GMT

@kaarsenault2020 wrote:
i have done reset network setting ,didn't 'work. please HELP!!!

@kaarsenault2020 hello have you checked in your self serve under data and add ons do you have any data left?

Re: My data has stopped working.

computergeek541 — Mon, 21 Dec 2020 02:37:38 GMT

@kaarsenault2020 wrote:
i have done reset network setting ,didn't 'work. please HELP!!!

What type of phone do you have? On many phones, resetting those simply puts the settings back to default, but the proper settings may have never been there to begin with. Take a look at the settings shown here: Set up data on an Android phone (publicmobile.ca)

Some Android phones also need the APN type to be set to:

default,MMS

Re: My data has stopped working.

JoyLuck — Mon, 21 Dec 2020 02:37:08 GMT

@kaarsenault2020 wrote:
i have done reset network setting ,didn't 'work. please HELP!!!

Can you log into self service to ensure you have data listed under My Data & Add-Ons.

Re: My data has stopped working.

HALIMACS — Mon, 21 Dec 2020 02:46:34 GMT

Hi @kaarsenault2020

If you happen to be out of data, have you yet signed up for the holiday promotion which includes free data?

How to redeem your free data and international minutes:

Log into your Self-Serve account
Click “Purchase Add-Ons” in My Data & Add-ons section of Overview tab
Select the Free Holiday Giveaway: $0 2GB Add-on and/or Free Holiday Giveaway: $0 500min INTL Long Distance (incl CA & US). It’s up to you if you want one or both!
Click “Buy Add-Ons” at the bottom of your screen.

Re: My data has stopped working.

esjliv — Mon, 21 Dec 2020 02:51:51 GMT

@kaarsenault2020 wrote:
i have done reset network setting ,didn't 'work. please HELP!!!

Hello @kaarsenault2020 ,

Are you a new Public Mobile customer?

Have you just ported a number to Public Mobile?

Try one or more of the below:

*turn off your phone, leave off for at least 3 minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Re: My data has stopped working.

darlicious — Mon, 21 Dec 2020 03:25:31 GMT

@kaarsenault2020

Have you loaded your free "more the merrier" 2gb data add on yet? If not go to the plans and add ons page in your account and choose it ( and your free 500 international add on too) and submit the $0 payment.