topic Re: How long unread SMS remain in PM Server? in Get Support

How long unread SMS remain in PM Server?

omrav222 — Wed, 05 Jan 2022 21:33:14 GMT

Hi,

I have been out of Canada without roaming (since I´m in Costa Rica). Does anyone know for how long will Public Mobile hold all my unread SMS before I come back?

Thx!

Re: How long unread SMS remain in PM Server?

hairbag1 — Sat, 19 Dec 2020 17:35:06 GMT

After your latest renewal expires...you have 89 days to re-up a plan. At 90 days your account goes away for good.

Re: How long unread SMS remain in PM Server?

Dunkman — Sat, 19 Dec 2020 17:37:23 GMT

@omrav222

Is your account active at the present time? Is your phone with PM Sim card in Canada or with you while traveling?

If your account is suspended, you will likely not receive any texts. If account is suspended more than 90 days, your phone number is lost/account permanently closed.

If your phone/SIM card with you while traveling, I don't think that PM will store your SMS texts until you get back. Maybe someone else in the community can confirm.

If you use an app like WhatsApp, that might work while you have wifi in Costa Rica.

Re: How long unread SMS remain in PM Server?

JK8 — Sat, 19 Dec 2020 17:38:04 GMT

@omrav222

Pay by the 85th day in case there is a payment problem. This way you have some leeway to get things fixed.

Re: How long unread SMS remain in PM Server?

benfatto — Sat, 19 Dec 2020 18:04:22 GMT

@omrav222 Given the info in this post, unlikely to be longer than 5 days. https://forum.telus.com/t5/Mobility-Services/How-long-does-TELUS-retain-undelivered-SMS-text-messages/td-p/69400

Re: How long unread SMS remain in PM Server?

sheytoon — Sat, 19 Dec 2020 18:16:55 GMT

@omrav222 It's definitely more than 1 day and less than 1 week, but I don't know the exact number of days

@hairbag1 @Dunkman @JK8 I think you misunderstood the question.

Re: How long unread SMS remain in PM Server?

jlarocque96 — Sat, 19 Dec 2020 18:50:35 GMT

5 days

Undelivered text messages

The TELUS network will store up to 100 text messages, and will attempt to deliver them for up to 5 days. If the messages are not delivered within that period they will be permanently deleted from the network.

Source: Google

Re: How long unread SMS remain in PM Server?

dabr — Sat, 19 Dec 2020 19:37:10 GMT

@omrav222 wrote:
Hi,

I have been out of Canada without roaming (since I´m in Costa Rica). Does anyone know for how long will Public Mobile hold all my unread SMS before I come back?

Thx!

@omrav222 My experience is that PM doesn't store any text messages if your SIM isn't connected to PM/Telus network and are physically outside of Canada where's there's no roaming option. I was abroad for a month a couple of years ago and was not able to receive/retrieve any texts that would have been sent within a couple of days before my return and yes my SIM/phone was with me although my account was active at the time.

Re: How long unread SMS remain in PM Server?

hairbag1 — Sun, 20 Dec 2020 01:19:30 GMT

@sheytoon,...you're correct. I did misunderstood the question. I was in a bit of a hurry this am and was skim-reading.

My apologies to @omrav222

I'll try to be more aware in future responses.

Happy Holidays 😷