topic Re: data missing upon plan renewal in Get Support

data missing upon plan renewal

tankrd — Tue, 04 Jan 2022 18:35:15 GMT

My plan renewed March 14 and when I went in to my account i noticed that my data was at 5440 mb as apposed to 6100 mb for 3 months. I looked at the data use history and there is no indication that data was used. I also mostly use wifi environments so to lose half a gig over night is quite a bit. Can you look in to my account and please fix that problem for me?

Re: data missing upon plan renewal

tankrd — Tue, 14 Mar 2017 16:21:04 GMT

Nevermind, it's back to normal now. Please ignore this post.

Re: data missing upon plan renewal

CaNuCk07 — Tue, 14 Mar 2017 16:22:55 GMT

@tankrd For next time, to get a moderator to look at your issue you need to either tag them like this @Shazia_K.

Or send them a private message with your account info, which is the best way to get a n issue resvoled.