topic Re: Invalid Sim on activation attempt in Get Support

Invalid Sim on activation attempt

okenko — Wed, 05 Jan 2022 21:32:49 GMT

I am having activation issues with a NEW sim card. Nothing to do with payments or porting over a number. I am unable to get past the first step as it keeps saying "Invalid SIM"

I was a public mobile member before and I am trying to set one up for my dad. I have activated in the past so I am pretty confident I am punching in the correct SIM number.

However, when I first tried the SIM I get the 'Invalid SIM' message

I have tried the following:
- tried different browsers
- cleared my history and cache
- waited more then an hour before I retried
- Put the sim card into Samsung S6 phone which was recently unlocked from Rogers

Is it possible the sim card is a DOA (dead on arrival)?

Thanks,

Ken

Re: Invalid Sim on activation attempt

computergeek541 — Sat, 19 Dec 2020 00:48:36 GMT

@okenko wrote:
I am having activation issues with a NEW sim card. Nothing to do with payments or porting over a number. I am unable to get past the first step as it keeps saying "Invalid SIM"
I was a public mobile member before and I am trying to set one up for my dad. I have activated in the past so I am pretty confident I am punching in the correct SIM number.

Double check the SIM card number. I know that you already have done that, but it's very easy for anyone to type a number slightly different by mistake. Otherwise, wait 50 minutes before tyring again. If that doesn't work, this means that someone has already used that SIM card number before. Something such as that is poosible in error as SIM card numbers are in a certain sequence and if I know one SIM card number, I could easily guess or mistakely type the number for a different SIM card.

Re: Invalid Sim on activation attempt

okenko — Sat, 19 Dec 2020 02:01:11 GMT

I have tried it again and not luck.

Also I have not considered that it may have been activated by accident. Hopefully, I can go back to where I got it to get an exchange.

Thanks for pointer

Re: Invalid Sim on activation attempt

ashleyskye — Sat, 19 Dec 2020 03:44:06 GMT

If you cant exchange it where you got it, maybe a Mod can help?

Re: Invalid Sim on activation attempt

computergeek541 — Sat, 19 Dec 2020 03:46:43 GMT

@ashleyskye wrote:
If you cant exchange it where you got it, maybe a Mod can help?

A moderator wouldn't be able to make an invalid SIM card number into a valid one. A moderator would have to arrange for a SIM card to be shipped to the customer or to apply an account credit after activation, but that's entirely up to them how to handle this type of situation.

Re: Invalid Sim on activation attempt

ashleyskye — Sat, 19 Dec 2020 03:50:04 GMT

@computergeek541 thats exactly what I was thinking. A new sim directly from PM should work, and if not, they know the SIM came from them.

Re: Invalid Sim on activation attempt

softech — Sat, 19 Dec 2020 04:03:17 GMT

if it is a new activation, try going to a nearby Walmart, they will give you SIM for free and they will help you activation.. of course, if they give you an invalid sim, they will no doubt try another one till one works.. 🙂

Re: Invalid Sim on activation attempt

Jlund — Sat, 19 Dec 2020 04:35:27 GMT

Try going incognito on your browser.