topic Re: Maxed on Data - need more in Get Support

Maxed on Data - need more

Stowgi — Wed, 05 Jan 2022 21:32:41 GMT

I maxed out on my data, and I need more before it resets. I added on the free 2GB of Holiday data, but it's still not working.

Can someone help? What do I need to do to get more data before my plan resets?

Re: Maxed on Data - need more

HALIMACS — Fri, 18 Dec 2020 18:36:27 GMT

Hi @Stowgi

How to redeem your free data and international minutes:

Log into your Self-Serve account
Click “Purchase Add-Ons” in My Data & Add-ons section of Overview tab
Select the Free Holiday Giveaway: $0 2GB Add-on and/or Free Holiday Giveaway: $0 500min INTL Long Distance (incl CA & US). It’s up to you if you want one or both!
Click “Buy Add-Ons” at the bottom of your screen.

Re: Maxed on Data - need more

Stowgi — Fri, 18 Dec 2020 18:39:35 GMT

I did this, and it does show in my usage, but it's blank.

Almost as if it's not going to activate until my next month.

Re: Maxed on Data - need more

Triguy — Fri, 18 Dec 2020 18:40:34 GMT

How to redeem your free data and international minutes:

Log into your Self-Serve account
Click “Purchase Add-Ons” in My Data & Add-ons section of Overview tab
Select the Free Holiday Giveaway: $0 2GB Add-on and/or Free Holiday Giveaway: $0 500min INTL Long Distance (incl CA & US). It’s up to you if you want one or both!
Click “Buy Add-Ons” at the bottom of your screen.

You can also purchase a 1GB add-on for $15.

Re: Maxed on Data - need more

HALIMACS — Fri, 18 Dec 2020 18:42:08 GMT

@Stowgi

So you added 1 of each of the 2GB Data bonus and the 500 International long distance minutes, proceeded to "Purchase" the add-on, and it DOESN'T reflect on your self-serve page as being added?

Re: Maxed on Data - need more

HALIMACS — Fri, 18 Dec 2020 18:43:59 GMT

@Stowgi

If you followed those instructions, and those free items are not being added to your account, you may wish to contact the PM Moderators to investigate.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click on the bubble in the lower right and request moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket.
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Maxed on Data - need more

Stowgi — Fri, 18 Dec 2020 18:45:30 GMT

well, I'm trying to confirm, but the site is being slow. Real slow.. I'm not able to see my self serve page at the moment for whatever reason... 😞

Re: Maxed on Data - need more

HALIMACS — Fri, 18 Dec 2020 18:47:13 GMT

Self-serve page is being finnicky over the past couple of weeks. Mine is working so you might need to give it a bit to load.

Let us know if this works for you.

Cheers!

Re: Maxed on Data - need more

Stowgi — Fri, 18 Dec 2020 18:55:31 GMT

I think it's working now.

I restarted my phone, and I think I'm good.

I appreciate the help!!

Take care 😉

Re: Maxed on Data - need more

HALIMACS — Fri, 18 Dec 2020 18:56:35 GMT

Excellent to hear, @Stowgi.

Thanks for feedback.

Re: Maxed on Data - need more

mm80 — Fri, 18 Dec 2020 19:08:08 GMT

@Stowgi wrote:
I did this, and it does show in my usage, but it's blank.
Almost as if it's not going to activate until my next month.

@Stowgi Good that it works now.

It not shown in data and add-ons in self serve overview usually means you've run out. If that happened, you could have renewed plan early by asking moderators, changed to a different plan, or bought a data add-on.

Re: i needed more data - my renewal is on 26 jan 2020, do i purchase add on or purchase a new plan a

Rattan — Fri, 08 Jan 2021 19:25:23 GMT

Re: i needed more data - my renewal is on 26 jan 2020, do i purchase add on or purchase a new plan a

HALIMACS — Fri, 08 Jan 2021 19:32:59 GMT

Hi @Rattan

Unless you can wait until the renewal date, you're best option is to either buy data add-on, or switch plans to a higher data plan and select "NOW" as opposed to "ON NEXT RENEWAL" for the change.

Remember, any plan changes require payment to be made beforehand, such that the Available Funds cover the cost of the choice being made.

If you choose to change plans NOW, you're effectively losing out on the remaining of the period that you recently paid for. There are no refunds on prepaid service as a result of plan changes made mid-cycle.

Re: i needed more data - my renewal is on 26 jan 2020, do i purchase add on or purchase a new plan a

Rattan — Fri, 08 Jan 2021 19:34:13 GMT

i want to upgrade to 40 dollar plan how do i do ? online ?

Re: i needed more data - my renewal is on 26 jan 2020, do i purchase add on or purchase a new plan a

Nezgar — Wed, 13 Jan 2021 05:46:13 GMT

@Rattan wrote:
i want to upgrade to 40 dollar plan how do i do ? online ?

From there, you can change your plan. Heed the options mentioned in the previous post - you can choose to have it change on your next renewal, or "now". If you choose "now" you immediately throw away the remaining term in your existing 30-day plan.

Re: i needed more data - my renewal is on 26 jan 2020, do i purchase add on or purchase a new plan a

mm80 — Wed, 13 Jan 2021 09:57:26 GMT

@Rattan wrote:
i want to upgrade to 40 dollar plan how do i do ? online ?

Which plan do you have now? Think about if it's no longer offered because you can't get it back if they don't still sell it if you change your mind after the switch.