topic Re: is iphone 13 compatible with Public Mobile? in Get Support

is iphone 13 compatible with Public Mobile?

beattym — Tue, 04 Jan 2022 09:51:58 GMT

is iphone 13 compatible with Public Mobile? And I transfered a phone number from Telus and it worked for a couple of hours yesterday and now it says number not in service when I try to reach it.

Re: is iphone 13 compatible with Public Mobile?

Anonymous — Tue, 21 Dec 2021 23:06:53 GMT

@beattym

Yes is will working with Public Mobile.

visit Here link to you review full information,

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).

visit Here link, to check it all Provider in Canada about compatibility with any device..

Re: is iphone 13 compatible with Public Mobile?

Anonymous — Wed, 22 Dec 2021 01:14:59 GMT

@beattym

do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link.

please include in your message,
phone number,
which carrier,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

try to do some troubleshoot

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

APN Settings On An IPhone

click Here link,

and try manually selecting network "3G ONLY"

for iPhone visit Here link

or Here link

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

Re: is iphone 13 compatible with Public Mobile?

HALIMACS — Tue, 21 Dec 2021 23:10:38 GMT

@beattym

Yes it is compatible, as are virtually any iPhone products released for the North American Market.

As far as your service, try logging in to self serve to see if the account status is "Active"

Re: is iphone 13 compatible with Public Mobile?

esjliv — Tue, 21 Dec 2021 23:11:10 GMT

@beattym wrote:
is iphone 13 compatible with Public Mobile? And I transfered a phone number from Telus and it worked for a couple of hours yesterday and now it says number not in service when I try to reach it.

@beattym - sounds like a failed port. Did you transfer a cell number over to Public Mobile?

IF so, you need to respond to an text from your old provider to approve the port.

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

FYI - I will also private message you the Porting Phone Number, this can restart the porting process as well for you, or if it is stuck you can inquire here. CHECK YOUR Inbox,

If this was a new number activation try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Re: is iphone 13 compatible with Public Mobile?

Meow — Wed, 22 Dec 2021 01:04:48 GMT

@esjliv wrote:
@beattym - sounds like a failed port. Did you transfer a cell number over to Public

Hmmm. How come? OP mentioned it worked for a couple of hours. How port can stop working? Just curious - want to learn...

Re: is iphone 13 compatible with Public Mobile?

HALIMACS — Wed, 22 Dec 2021 01:14:26 GMT

@Meow wrote:
@esjliv wrote:
@beattym - sounds like a failed port. Did you transfer a cell number over to Public
Hmmm. How come? OP mentioned it worked for a couple of hours. How port can stop working? Just curious - want to learn...

It may be possible, @Meow

Perhaps the OP had limited functionality (or perhaps was utilizing iMessage/chat in the period afterwards, and not SIM features such as SMS or calling???)

If they didn't reply YES to the port authorize request, the may have never completed porting.

Perhaps @esjliv could elaborate further?

Re: is iphone 13 compatible with Public Mobile?

Meow — Wed, 22 Dec 2021 01:22:52 GMT

@HALIMACS wrote:
@Meow wrote:
@esjliv wrote:
@beattym - sounds like a failed port. Did you transfer a cell number over to Public
Hmmm. How come? OP mentioned it worked for a couple of hours. How port can stop working? Just curious - want to learn...
It may be possible, @Meow

Perhaps the OP had limited functionality (or perhaps was utilizing iMessage/chat in the period afterwards, and not SIM features such as SMS or calling???)

You might be correct. If one has 'normal' mobile phone there would be no issues like apple's stuff imessage or similar.

Let see how this develops and what is the problem.

Re: is iphone 13 compatible with Public Mobile?

esjliv — Wed, 22 Dec 2021 02:45:09 GMT

@Meow wrote:
@esjliv wrote:
@beattym - sounds like a failed port. Did you transfer a cell number over to Public
Hmmm. How come? OP mentioned it worked for a couple of hours. How port can stop working? Just curious - want to learn...

@HALIMACS @Meow - one possibility could be, that, the previous provider's account was cancelled before the port completed. This would have interrupted the porting process and likely caused a stuck/failed port.

But really, until more details is shared from the OP, these are just stabs in the dark here.