General error when changing sim card

Jamie007 — Wed, 05 Jan 2022 21:32:22 GMT

I get a Generic Error when I try to change my sim card number.

It's a public mobile sim card.

I've tried multiple times.

Re: General error when changing sim card

JoyLuck — Fri, 18 Dec 2020 05:40:25 GMT

@Jamie007 wrote:
I get a Generic Error when I try to change my sim card number.
It's a public mobile sim card.
I've tried multiple times.

Try clearing your cache/history/cookies. Close browser and open a new one in incognito/private mode. It also could be a server problem at this moment so you might want to try later.

Have you tried putting the SIM card in and rebooting to see it might have gotten changed?

If you continue to have problems contact a moderator.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: General error when changing sim card

Jamie007 — Fri, 18 Dec 2020 05:47:47 GMT

Incognito mode worked!

Thanks

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General error when changing sim card

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Re: General error when changing sim card