topic Re: Self serve is down ? in Get Support

Self serve is down ?

jun9325 — Wed, 05 Jan 2022 21:31:39 GMT

I can only see the white screen on self serve page, but am I the only one?

Re: Self serve is down ?

HALIMACS — Thu, 17 Dec 2020 16:47:45 GMT

Nope, @jun9325 , I am too.

This also happened just a few days ago.

I'm guessing Public Mobile is aware, but I haven't heard any specific information from them on the Announcement pages.

Re: Self serve is down ?

NDesai — Thu, 17 Dec 2020 16:49:06 GMT

@jun9325 Works fine here. Try using incognito/private browsing mode and see if that works.

Re: Self serve is down ?

HALIMACS — Thu, 17 Dec 2020 16:50:02 GMT

It doesn't @NDesai . I've also tried mobile vs desktop, and different browsers. All currently down.

Re: Self serve is down ?

NDesai — Thu, 17 Dec 2020 16:57:05 GMT

@HALIMACS wrote:
It doesn't @NDesai . I've also tried mobile vs desktop, and different browsers. All currently down.

I have just logged in again, it works fine for me still.

Re: Self serve is down ?

HALIMACS — Thu, 17 Dec 2020 17:00:16 GMT

Strange @NDesai

It's not working for the OP nor I. Wonder if it has to do with our location or web provider - I'm in the Atlantic region on Eastlink internet services.

Re: Self serve is down ?

jun9325 — Thu, 17 Dec 2020 17:06:15 GMT

@HALIMACS i’m in Alberta and using Telus Home internet services.

Re: Self serve is down ?

HALIMACS — Thu, 17 Dec 2020 17:10:24 GMT

It's difficult to see how @NDesai can still get onto self-serve, but you @jun9325 in Alberta, and I in Nova Scotia are experiencing just a white screen with no apparent web activity when clicking "My Account".

Hmmmm?

Re: Self serve is down ?

kaytus — Thu, 17 Dec 2020 17:12:58 GMT

me2 .. I can not log in to my account.. I was a blank page.

Re: Self serve is down ?

ccdevmike — Thu, 17 Dec 2020 17:13:45 GMT

I just logged in

Re: Self serve is down ?

HALIMACS — Thu, 17 Dec 2020 17:16:48 GMT

Wonder if it has anything to do with trying to connect to Self-Serve while on data vs a home network?

Re: Self serve is down ?

kubotamaria — Thu, 17 Dec 2020 17:18:22 GMT

yeah self serve is down and I can't even pay my bill, makes me want to switch to Koodo

Re: Self serve is down ?

Anonymous — Thu, 17 Dec 2020 17:23:59 GMT

PM cell data and Telus Home Purefibre internet...white screen in BC trying a couple browsers.

@kubotamaria : You can also use vouchers and the 611 service. If you have a registered payment card (why aren't you on autopay then) then you can use the 611 service as well. But you'll need your 4 digit PIN. Lastly there's also the Instant Top-up method.

Re: Self serve is down ?

HALIMACS — Thu, 17 Dec 2020 17:24:18 GMT

You could try *611 from your phone, @kubotamaria

Or the toll-free number from any other phone (if you know your PIN). 1-855-4PUBLIC

Re: Self serve is down ?

kubotamaria — Thu, 17 Dec 2020 17:25:39 GMT

Thanks for your "help" z10user4 but if any of that worked, I wouldn't be on here tweaking right now. I've been with Public and on AutoPay for over two years and am well aware of 611. To do anything of value with 611 you still need to have access to your account online which is impossible if THE SELF SERVE IS DOWN.

Re: Self serve is down ?

kubotamaria — Thu, 17 Dec 2020 17:30:16 GMT

To do anything of value with 611 you still need to have access to your account online which is impossible if THE SELF SERVE IS DOWN.

Re: Self serve is down ?

HALIMACS — Thu, 17 Dec 2020 17:33:50 GMT

Then contact the moderators. Folks here are just trying to be helpful, @kubotamaria

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click on the bubble in the lower right and request moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket.
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Self serve is down ?

q95 — Thu, 17 Dec 2020 17:36:18 GMT

I cannot get to self serve either.

How long does it typically take for moderators to respond? I emailed them 1 hour ago and not heard back yet.

Re: Self serve is down ?

Anonymous — Thu, 17 Dec 2020 17:39:58 GMT

@kubotamaria wrote:
Thanks for your "help" z10user4 but if any of that worked, I wouldn't be on here tweaking right now. I've been with Public and on AutoPay for over two years and am well aware of 611. To do anything of value with 611 you still need to have access to your account online which is impossible if THE SELF SERVE IS DOWN.

@kubotamaria

You stated your problem was wanting to make a payment. You can do that in the 611 service using either a pre-registered payment card or redeeming vouchers or using instant top-up at a handful of places. None of those options require the self-serve system. So I'm not sure how you come to that conclusion.

Re: Self serve is down ?

NDesai — Thu, 17 Dec 2020 19:21:47 GMT

Self-server is still functional for me, using Telus internet if that matters.