topic Re: Cannot get into my account in Get Support

Cannot get into my account

aa1077aa — Wed, 05 Jan 2022 21:31:25 GMT

I have entered my email and password and I can’t get into my account. I go to change my password and it won’t accept my email. It looks like I’m locked out of my own account.

Re: Cannot get into my account

esjliv — Thu, 17 Dec 2020 11:17:49 GMT

Hello @aa1077aa ,

Clear your browser's cache and open a tab in incognito mode, then try again.

If still having issue contact the moderators to get you back into your account.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to:

Get Help With SIMon the Public Mobile chatbot

2 - Use this link to:

Private Message to Public Mobile Moderators(PM Customer Service Representatives)

Re: Cannot get into my account

esjliv — Thu, 17 Dec 2020 10:56:00 GMT

@aa1077aa ,

Firstly, actually, have you created a SELF SERVE account?

You do that here: https://selfserve.publicmobile.ca/self-registration/

Re: Cannot get into my account

Jb456 — Thu, 17 Dec 2020 10:58:12 GMT

@aa1077aa

Are you a new customer?

Have you ever had access to your self service account?

If you're new and never had access did you by chance activate at a store?

Remember there is essentially two accounts. Forums (you're posting on) uses your username and then self serve that uses your email.

Is there any error message that the system gives you?

Let us know!