SIM not working

claudilee — Wed, 05 Jan 2022 21:31:00 GMT

New activation....Public Mobile shows on he screen, but can't receive phone calls. Have paid for this month without being able use the service

Re: SIM not working

kb_mv — Wed, 03 Feb 2021 23:26:15 GMT

@claudilee wrote:
New activation....Public Mobile shows on he screen, but can't receive phone calls. Have paid for this month without being able use the service

@claudilee

There is a relatively new procedure introduced by all cell companies to prevent fraudulent ports. You will receive a text SMS from your provider asking you to authorize the port. You have 90 minutes to reply. If you did not receive the SMS for whatever reason you can call ***and have them fix the port. If you answered the SMS it can take a few hours for the port to complete. You can continue using your old sim until it stops working. Then insert your PM sim and you should be good to go.

Here is a link to a Public Mobile page on porting that may be useful:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

topic SIM not working in Get Support

SIM not working

Re: SIM not working