topic Re: incoming text counting against my text limit in Get Support

incoming text counting against my text limit

HKim — Wed, 05 Jan 2022 21:30:59 GMT

Hello. My plan allows unlimited incoming texts/month and 50 outgoing texts/month. However, incoming texts are being added to my # texts used and reducing my remaining text messages. I have an iphone4 and am not using data, wifi or imessage. Please help!

Re: incoming text counting against my text limit

LurganIeUk — Wed, 16 Dec 2020 18:09:15 GMT

Can you afford to consider the $15 plan?

Re: incoming text counting against my text limit

Triguy — Wed, 16 Dec 2020 18:13:52 GMT

If you are able to pay for a higher cost plan $15 or more that has unlimited texts. Another option would to use Wi-Fi apps like Textnow or WhatsApp.

Re: incoming text counting against my text limit

computergeek541 — Wed, 16 Dec 2020 18:19:45 GMT

@LurganIeUk wrote:
Can you afford to consider the $15 plan?

@LurganIeUk @Triguy

This wouldn't make a difference as the $10 plan also includes unlimited incoming text messages.

@HKim

Since incoming messages are reducing the amount of text messages remaining in the counter out of the 50, there is an account problem. You'll need to open a ticket to the moderators by going to: https://publicmobile.ca/chatbot

Re: incoming text counting against my text limit

Anonymous — Wed, 16 Dec 2020 18:31:10 GMT

I did a brief search but still wonder...do iphone imessage read receipts or any delivered indication use an outbound SMS internally therefore getting counted? I don't have an iphone so I can't test with the $10 plan.

Re: incoming text counting against my text limit

HALIMACS — Wed, 16 Dec 2020 18:57:07 GMT

That's exactly what I had thought, @Anonymous .

@HKim , could your texting app be set to reply with read receipts, or other kind of confirmation, which may be being sent to folks texting you?

I'd ask someone if they're getting that back from you when they send you a text.

Re: incoming text counting against my text limit

HKim — Wed, 16 Dec 2020 19:51:03 GMT

Thank you. No, my phone is not sending read receipts. I have checked with someone with whom I frequently exchange texts.

Re: incoming text counting against my text limit

HKim — Wed, 16 Dec 2020 19:52:02 GMT

My existing plan is fine if it would correctly count the texts.

Re: incoming text counting against my text limit

HALIMACS — Wed, 16 Dec 2020 21:47:01 GMT

Hi @HKim

I would submit a ticket to the moderators and explain the matter to them for an explanation.

To contact a moderator, there are 2 methods:

Use the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket.
Send a private message to the moderator through the following link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: incoming text counting against my text limit

HKim — Fri, 18 Dec 2020 03:35:22 GMT

Thank you. This is very helpful. I will try it!