topic Re: selfserve.publicmobile.ca is down or having problem in Get Support

selfserve.publicmobile.ca is down or having problem

mortarheadd — Wed, 05 Jan 2022 21:30:36 GMT

https://selfserve.publicmobile.ca/ is either down or having problem. All I got that is blank page. I tried different browsers/computers/cell phones and clean up cache/history, but none of these help. Anyone experiences the same issue?

Re: selfserve.publicmobile.ca is down or having problem

Kevin8 — Wed, 16 Dec 2020 01:14:33 GMT

Yes, me too! I can't send or receive texts or phone calls.

Re: selfserve.publicmobile.ca is down or having problem

JoyLuck — Wed, 16 Dec 2020 01:33:34 GMT

@mortarheadd wrote:
https://selfserve.publicmobile.ca/ is either down or having problem. All I got that is blank page. I tried different browsers/computers/cell phones and clean up cache/history, but none of these help. Anyone experiences the same issue?

Self service is working for me in BC.

Re: selfserve.publicmobile.ca is down or having problem

computergeek541 — Wed, 16 Dec 2020 01:17:06 GMT

@mortarheadd wrote:
https://selfserve.publicmobile.ca/ is either down or having problem. All I got that is blank page. I tried different browsers/computers/cell phones and clean up cache/history, but none of these help. Anyone experiences the same issue?

I can confirm that something strange is going on. I would try again later as this isn't an issue with your internet connnection or computer (although when then this happens, some peopple have some luck using incognitco mode). This isn't the first time that this page has come up as blank.

Re: selfserve.publicmobile.ca is down or having problem

kselmak — Wed, 16 Dec 2020 01:18:03 GMT

I flushed all the cached data and it's working now, slowly but working. Give it a try @mortarheadd

Re: selfserve.publicmobile.ca is down or having problem

mortarheadd — Wed, 16 Dec 2020 01:43:28 GMT

I just tried by using incognitco mode and it seems working for a moment. And then it is not working now. I am really thinking about going to other carriers. It has been so problematic recently.

Re: selfserve.publicmobile.ca is down or having problem

Phill-40 — Wed, 16 Dec 2020 01:35:42 GMT

I'm having the same issue but searched to see if they have issues cant find anything

Re: selfserve.publicmobile.ca is down or having problem

JoyLuck — Wed, 16 Dec 2020 01:37:21 GMT

@Phill-40 wrote:
I'm having the same issue but searched to see if they have issues cant find anything

Just try again later. It was down yesterday too.

Re: selfserve.publicmobile.ca is down or having problem

will13am — Wed, 16 Dec 2020 01:39:41 GMT

I am getting blank page. I tried on desktop and mobile, incognito and normal mode, different browsers, every trick that has been ever discussed in the community. Nothing works.

Re: selfserve.publicmobile.ca is down or having problem

mortarheadd — Wed, 16 Dec 2020 01:46:55 GMT

I do notice the selfservice site is using google analytic. I am not sure could it be related to google.

Re: selfserve.publicmobile.ca is down or having problem

letItBe — Wed, 16 Dec 2020 02:27:22 GMT

Was down earlier in the day ( blank white page) but seems ok now.