topic Data Usage in Get Support

Data Usage

yucango — Wed, 05 Jan 2022 21:30:29 GMT

Will Public Mobile alert me if my data usage has reached the maximum monthly amount?

Re: Data Usage

hairbag1 — Wed, 16 Dec 2020 04:17:04 GMT

@yucango...yes. They'll alert you when you get to 95% of you data is consumed.

Re: Data Usage

RosieR — Wed, 16 Dec 2020 00:23:31 GMT

@yucango wrote:
Will Public Mobile alert me if my data usage has reached the maximum monthly amount?

@yucango hi there! You will get reminder sms when you have used 75% and 90% of your data.

Re: Data Usage

esjliv — Wed, 16 Dec 2020 00:28:30 GMT

Hello @yucango ,

Yes, as @RosieR posts, 75% and 95% notifications are supposed to be sent to you.

Shown here: https://publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

But NOTE: if you have 1GB of Data plan, and an extra addon, say the 2GB of xmas PM bonus data. Then the 75% and 95% limits are on the total 3GB, not just your 1GB Data plan amount.

Re: Data Usage

esjliv — Wed, 16 Dec 2020 00:31:01 GMT

@yucango - if you are worried about overages - don't be!

Once you run out, you just won't have the ability to use your data until your plan renews again.

No overages here at PM! 🙂

Re: Data Usage

HALIMACS — Wed, 16 Dec 2020 00:32:53 GMT

Hi @yucango

It can get pretty wonky as far as SMS notifications re data used are concerned when adding data mid-way throughout a 30-day cycle.

Best to pop into your self-serve to be sure - the data usage is showing on the first page.