topic Plan odds in Get Support

Plan odds

rukemeric — Wed, 05 Jan 2022 21:30:22 GMT

I purchased plan odds for calling international it’s not working

Re: Plan odds

ShawnC13 — Tue, 15 Dec 2020 21:54:04 GMT

@rukemeric wrote:
I purchased plan odds for calling international it’s not working

@rukemeric, purchasing add-ons is a two-step process. The first purchase puts the funds into your Available Funds account, you are then required to re-purchase the add-on to have it activated to your account. Did you complete the two-step process?

Re: Plan odds

Gunner123 — Tue, 15 Dec 2020 21:54:17 GMT

@rukemeric wrote:
I purchased plan odds for calling international it’s not working

@rukemeric hi there are 2 steps first put money in account and then go back and purchase add on

Re: Plan odds

computergeek541 — Tue, 15 Dec 2020 21:54:23 GMT

@rukemeric wrote:
I purchased plan odds for calling international it’s not working

Are the funds in your available balance? For purchasing add-ons, the funds must be already in your Public Mobile account. If they are not, the purchase steps only apply a top up. You would then need to go back and peform the procedure again.

Re: Plan odds

HALIMACS — Tue, 15 Dec 2020 21:56:27 GMT

Hi @rukemeric

Also, make sure you're calling a location INCLUDED with the add-on you purchased.

Not all international locations are included with all international related calling options.

Re: Plan odds

RossN — Tue, 15 Dec 2020 21:59:20 GMT

@rukemeric wrote:
I purchased plan odds for calling international it’s not working

@rukemeric hi on top off all the good advice mentioned above, check in your plans and add on section to see if is is showing there