topic Re: Update Referral Code in Get Support

Update Referral Code

lsherbo — Wed, 05 Jan 2022 21:30:09 GMT

Hi I'd set up an account for myself. Then I set up another account for my daughter. I should have used my own referral code for my daughter, but I didn't. Is it possible to make that correction now? It's been less than one day since I made this error.

Re: Update Referral Code

kb_mv — Tue, 15 Dec 2020 18:28:40 GMT

@lsherbo wrote:
Hi I'd set up an account for myself. Then I set up another account for my daughter. I should have used my own referral code for my daughter, but I didn't. Is it possible to make that correction now? It's been less than one day since I made this error.

@lsherbo Contact a moderator and explain what happened. They should be able to help you out.

You can contact the moderators one of 2 ways. Open a ticket through the automated ticketing system (SIMON) at the following link;

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: Update Referral Code

computergeek541 — Tue, 15 Dec 2020 18:29:15 GMT

@lsherbo wrote:
Hi I'd set up an account for myself. Then I set up another account for my daughter. I should have used my own referral code for my daughter, but I didn't. Is it possible to make that correction now? It's been less than one day since I made this error.

If you used another referral code, that can't be changed. According to the help articles, a referral code cannot be used after-the-fact. But, you can try asking by opening a ticket at: https://publicmobile.ca/chatbot

Re: Update Referral Code

DDM69 — Tue, 15 Dec 2020 19:28:04 GMT

They have done this for me previously. Request help with this and hopefully they will accommodate you.

Welcome to Public Mobile 😁

Re: Update Referral Code

jlarocque96 — Thu, 17 Dec 2020 17:09:52 GMT

@lsherbo

Shucks! Easy mistake to make.

Start a chat and explain what happened.

https://publicmobile.ca.ada.support/chat/

They should be able to help you!

Good Luck!