topic Re: Invalid SIM in Get Support

Invalid SIM

kesduncan — Wed, 05 Jan 2022 21:29:57 GMT

Hello, I am in Canada and when I'm going to input my 19 digit SIM card number, it is coming up as invalid. I've checked and double checked, and re-typed it in, but nothing seems to be working. Has any one else had this issue? How can I fix it? Thanks!

Re: Invalid SIM

Dunkman — Tue, 15 Dec 2020 14:42:58 GMT

@kesduncan

Is the SIM card brand new, never been used before? You can't reused previous used SIM cards.

Website can be finicky. Try a different web browser, clear cache or incognito mode.

Re: Invalid SIM

kselmak — Tue, 15 Dec 2020 15:10:25 GMT

This happened to me when my season expired and the sim was locked in

Did it ever check off right?

Take a picture of it and contact moderators they should be able to help

Where did you get the sim from?

Thanks

Re: Invalid SIM

jlarocque96 — Tue, 15 Dec 2020 15:13:47 GMT

@kesduncan

Had the same problem . I was trying to run the activation in chrome incognito.

1. Open Microsoft explorer

2. Copy all info from chrome (if you still have the window open you can use hotkeys) cntl-c and cntl-v.

3. Proceed with activation once all info entered.

4. Wait and don't click away, mine took 2 mins to load to the next step.

5. Follow rest of the steps.

Good luck!

Re: Invalid SIM

kselmak — Tue, 15 Dec 2020 15:17:49 GMT

Again my messages are gone

If you go to private messages create new message and put

Moderator_Team

In the to field of you believe your sim is really crooked and you got it here

If you got it from someplace else please contact the seller

Re: Invalid SIM

HALIMACS — Tue, 15 Dec 2020 16:27:29 GMT

Hi @kesduncan

That sounds frustrating.

Try the live chatting option reserved for activation assistance:

Online Activation Assistance

Re: Invalid SIM

_Daniel_ — Fri, 18 Dec 2020 21:57:00 GMT

This solution saved my sanity today during account creation, trying to activate my new SIM. IE for the win!