topic Re: Unable to log into self-serve - locked out in Get Support

Unable to log into self-serve - locked out

Rjscully1 — Wed, 05 Jan 2022 21:29:38 GMT

Hello,

I've tried to log into my self-serve account, but have forgotten my password and subsequently are locked out. Could I please get a moderator to assist with this?

I've run into a billing issue and am unable to use my phone.

Thanks

Re: Unable to log into self-serve - locked out

esjliv — Tue, 15 Dec 2020 00:41:15 GMT

Hello @Rjscully1 ,

Does the "Forgot your password" option work for you?

If not, contact the moderators to get you back in.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to:

Get Help With SIMon the Public Mobile chatbot

2 - Use this link to:

Private Message to Public Mobile Moderators(PM Customer Service Representatives)

Re: Unable to log into self-serve - locked out

HALIMACS — Tue, 15 Dec 2020 00:43:10 GMT

Hi @Rjscully1

You may wish to try clearing cache and cookies and using incognito page to try again.

If it doesn't work, wait about an hour and try again as the system may reset in that time.

Re: Unable to log into self-serve - locked out

Rjscully1 — Tue, 15 Dec 2020 00:44:56 GMT

Thanks for your reply. I've tried the first option, but was still locked out so I've messaged the mods.