topic Re: 5G data in Get Support

5G data

abel79 — Wed, 05 Jan 2022 21:29:32 GMT

Hi, how are you?

My plan includes 5G, however, today my data was done. I used just 3G. I would like to know how I can get my 2G extra.

It usually doesn't happen. I can always use my 5G.

Could you help me with that?

Abelardo

Re: 5G data

esjliv — Tue, 15 Dec 2020 00:20:17 GMT

Hello @abel79 ,

What plan are you on? Can you post a screen shot of just the plan details (without personal info)?

Re: 5G data

JK8 — Tue, 15 Dec 2020 00:25:31 GMT

@abel79 wrote:
Hi, how are you?

My plan includes 5G, however, today my data was done. I used just 3G. I would like to know how I can get my 2G extra.

It usually doesn't happen. I can always use my 5G.

Could you help me with that?

Abelardo

For free holiday promos log into self service. Use the 2GB promo for now until you find out what happened to your missing data.

Keep scrolling down until you see this:

5 GB at 3G speed

abel79 — Tue, 15 Dec 2020 00:25:35 GMT

My Plan

This plan includes: -
- 5GB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text

I have just used 3 GB ... I still have to use 2 GB for the original plan.

Re: 5 GB at 3G speed

JK8 — Tue, 15 Dec 2020 00:29:28 GMT

@abel79 wrote:

My Plan

This plan includes: -
- 5GB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text
I have just used 3 GB ... I still have to use 2 GB for the original plan.

When you log into self service and look under My Data and Add-Ons is the data listed? If not it has been used up. Have you checked your Usage History for the data used?

Re: 5G data

abel79 — Tue, 15 Dec 2020 00:30:40 GMT

My Plan

This plan includes: -
- 5GB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text

I have just used 3 GB ... I still have to use 2 GB for the original plan.

Re: 5G data

esjliv — Tue, 15 Dec 2020 00:32:10 GMT

Hi @abel79 ,

Are you saying that you do not have the 2GB available to you?

If you are certain about this, check in with the moderators to see what the deal is.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to:

Get Help With SIMon the Public Mobile chatbot

2 - Use this link to:

Private Message to Public Mobile Moderators(PM Customer Service Representatives)

Re: 5G data

Psygineer — Tue, 15 Dec 2020 00:36:10 GMT

When is your renewal date? Some phones reset their data monitor automatically monthly for people who are on standard monthly plans that reset on the first of the month. Since you are on a 30 day cycle instead of monthly some your usage could have been "last month" (the start of your 30 day cycle).